My husband and I stayed at the Shula's Hotel for a week. He had to be in Miami Lakes on a business trip and joined him. We arrived, received our key and went to our room. The ladies at the front desk were really nice. The hotel looked inviting and the gardens are beautiful and well kept. The room we were given too was on the third floor facing the pool. The room had hardwood flooring and looked very nice until I went into the bathroom and found a long black hair on the wall above the bathtub and some hairs behind the door. I then noticed who ever cleaned the glassdoor to the balcony didn't do a good job because it was all smeared up. But I thought, it's not that important, I'm here to relax and my husband had been staying here before and was pleased with the hotel. I was wrong. It was difficult to relax, there was a party going on by the pool and after we thought the pleople left, they continued to party until 3am in the morning in the room next to us. We didn't get any sleep. The next morning, which was a Sunday, we went downstairs to have breakfast. The first thing we were asked was: "Do you have a voucher?". My husband wondered why we needed a voucher since breakfast was included last time he stayed there. The ladies at the desk told us breakfast is no longer included and costs $13.95 per person but we could upgrade to another room for an extra $30 a night (breakfast included). Do the math... , we kept our room. We then told the receptionist we were not happy about this at all, especially after we had such a bad night. She then apologized and offered us free breakfast but only for that morning. We thanked her and went to the restaurant. We sat and waited hoping someone would bring us coffee because other guests were waited on. But nothing happened. So we got up and went to the breakfast bar and helped ourselves. The breakfast was not worth $13.99. Holiday Inn has a better breakfast. The sausage, bacon, eggs - which should have been warm - were cold. The service was bad and it seemed like everyone was served coffee but us. Well the rest of the week was nice, no more parties or anything else disturbing our sleep. The only other thing as far as noise goes are the constant sound of the airplanes flying very low over the hotel property, landing at the nearby airport. The room attendant was very nice but didn't speak nor understood English. I also was hoping to use the pool but the water was freezing cold. I got to use the fitness center which is located across the street of the hotel. The great part of the location of this hotel is, it is right on Main Street and there are plenty of good restaurants to go to for lunch or dinner. There is also a CVS and a Publix in walking distance, which I went to every day. There are no refrigerators in the room but you can have one for $15/day. I guess nothing is free anymore.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 18, 2013
GiselaF - Thank you for providing some insight into your recent stay at Shula's. We were sorry to see that we did not meet your expectations on some of the items you mentioned and appreciate the opportunity you have provided us by sharing. We look forward to using this information as a platform to ensure we consistently provide the level of service that exceeds our guest's expectations and are indicative of what a guest at Shula's would expect. Again we apologize for some of the challenges you encountered and know that your perspective is of value to us and we appreciate you taking the time to share. We hope we have another opportunity to be of service to you in the future and turn this experience around.
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Thanks Again and Safe Travels
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.