We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Needs makeover” 3 of 5 stars
Review of Shula's Hotel & Golf Club

Save Saved
You added Shula's Hotel & Golf Club to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Shula's Hotel & Golf Club
3.5 of 5 Hotel   |   6842 Main Street, Miami Lakes, FL 33014   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #4 of 4 hotels in Miami Lakes
Merritt Island, Florida
1 review
“Needs makeover”
3 of 5 stars Reviewed April 16, 2013

Definetly needs a makeover. Come on guys,easy stuff like painting. We stayed in room 1268 and bathroom was gross, but could be easily fixed so I am not sure what your maintenance dept is doing. Needs grout cleaned, door area painted and caulking in tub area redone.

Staff first day made us feel like royalty, second day front desk girl was rude and unhelpful. It was pouring down rain and we were trying to load car and leave and was told we couldnt under the front shelter and had to move???

We are looking for an hotel to travel to in Miami few times a month that has golf and we were excited about Shulas, but now are on the hunt again.

D Ricci, Merritt Island Fl (dlc0413@aol.com)

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, April 18, 2013
dlc0413 - We are very disappointed to hear that your recent stay with us did not meet your expectations. We pride ourselves in providing simply great service and it appears we did not deliver this consistently to you and for that we sincerely apologize. I can also appreciate your perspective on guestroom maintenance and we understand this to be a very critical guest experience touch point. Our maintenance team is very diligent in maintaining our standards but there is always room for improvement. We have shared your observations with them and stressed the significant impact their role is with guest satisfaction. Thank you for sharing your experience with us and we hope you would consider allowing us another opportunity to turn this experience around. We are a wonderful golf destination and we are confident you will feel the same way.

Thank You Again and Safe Travels

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

311 people have reviewed this hotel

Traveler rating
    83
    100
    65
    37
    26
See reviews for
52
57
22
92
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Gurley, Alabama
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 16, 2013

My husband and I stayed at the Shula's Hotel for a week. He had to be in Miami Lakes on a business trip and joined him. We arrived, received our key and went to our room. The ladies at the front desk were really nice. The hotel looked inviting and the gardens are beautiful and well kept. The room we were given too was on the third floor facing the pool. The room had hardwood flooring and looked very nice until I went into the bathroom and found a long black hair on the wall above the bathtub and some hairs behind the door. I then noticed who ever cleaned the glassdoor to the balcony didn't do a good job because it was all smeared up. But I thought, it's not that important, I'm here to relax and my husband had been staying here before and was pleased with the hotel. I was wrong. It was difficult to relax, there was a party going on by the pool and after we thought the pleople left, they continued to party until 3am in the morning in the room next to us. We didn't get any sleep. The next morning, which was a Sunday, we went downstairs to have breakfast. The first thing we were asked was: "Do you have a voucher?". My husband wondered why we needed a voucher since breakfast was included last time he stayed there. The ladies at the desk told us breakfast is no longer included and costs $13.95 per person but we could upgrade to another room for an extra $30 a night (breakfast included). Do the math... , we kept our room. We then told the receptionist we were not happy about this at all, especially after we had such a bad night. She then apologized and offered us free breakfast but only for that morning. We thanked her and went to the restaurant. We sat and waited hoping someone would bring us coffee because other guests were waited on. But nothing happened. So we got up and went to the breakfast bar and helped ourselves. The breakfast was not worth $13.99. Holiday Inn has a better breakfast. The sausage, bacon, eggs - which should have been warm - were cold. The service was bad and it seemed like everyone was served coffee but us. Well the rest of the week was nice, no more parties or anything else disturbing our sleep. The only other thing as far as noise goes are the constant sound of the airplanes flying very low over the hotel property, landing at the nearby airport. The room attendant was very nice but didn't speak nor understood English. I also was hoping to use the pool but the water was freezing cold. I got to use the fitness center which is located across the street of the hotel. The great part of the location of this hotel is, it is right on Main Street and there are plenty of good restaurants to go to for lunch or dinner. There is also a CVS and a Publix in walking distance, which I went to every day. There are no refrigerators in the room but you can have one for $15/day. I guess nothing is free anymore.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, April 18, 2013
GiselaF - Thank you for providing some insight into your recent stay at Shula's. We were sorry to see that we did not meet your expectations on some of the items you mentioned and appreciate the opportunity you have provided us by sharing. We look forward to using this information as a platform to ensure we consistently provide the level of service that exceeds our guest's expectations and are indicative of what a guest at Shula's would expect. Again we apologize for some of the challenges you encountered and know that your perspective is of value to us and we appreciate you taking the time to share. We hope we have another opportunity to be of service to you in the future and turn this experience around.

Thanks Again and Safe Travels

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 14, 2013 via mobile

I shared a room with a friend and that was fine as the room is big enough. The beds are fantastic! In my opinion the hotel is in need of a make over but otherwise good. The steak house serves great food. The break fast buffet is boring and limited.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, April 18, 2013
Kristian S - Dobrý den! Thank you for sharing your recent experience at Shula's with us and we hope you had an opportunity to enjoy our neighborhood during you week you stayed with us. So sorry to hear that breakfast did not capture your interest and appreciate your perspective. We will be sure to share this with our food and beverage team.

Thank You Again and Safe Travels

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Top Contributor
66 reviews 66 reviews
54 hotel reviews
Reviews in 49 cities Reviews in 49 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed April 9, 2013

Location - The hotel is around a mile after taking the exit from the parkway. I stayed for 2 nights visiting Miami. A car is a must for stay as the drive from the airport is around 20 mins. Drive to the other places of interest like south beach are also a drive of around 20 mins.

Check in. I was at the hotel by noon and was able to check in early. I parked the car at the valet and checked in. The hotel has fair number of rooms and it is better to check in and drive out and park out closer to the room. A map for the parking was provided and that allowed me to park closer to the room and saved a long walk with the luggage.

Room and bath - The room was quite nice and had a comfortable bed and a working table. The TV was a nice LCD one with decent channels. The bed was quite comfortable and the AC worked well. There was a nice vanity mirror and the bath was well furnished too.

Amenities - The pool was of a decent size and seemed open through out. The room i stayed in was a fair instance from the pool and did not hear any activity at night. A huge playing area with tennis etc is situated on the other side of the road and is complimentary for the guests. The Don Shula golf course is well rated and is a short drive away. There is a nice restaurant in the hotel and all kinds of sporting figures, statues and plaques decorating the lobby and corridors.

Shopping - The Miami lakes area is very scenic. There is a beautiful shopping area just off from the hotel and has shopping, movie screens and restaurants. It takes one minute to walk and bustles with activity even later n the evening. One mile drive away is a bigger strip mall with more food options.

Others - The traffic on the parkways is quite busy in Miami all through out the day. If visiting areas like the Keyes, it is advisable to pre-pay toll as some of the roads have cash less tolls and a scanner on top of the parkway scans the vehicles. I bought this with the rental car and is strongly recommended in the Miami area based on where the driving takes you. Without this, a photo can be scanned of the license plate charging a tidy sum.

Summary - The Hotwire rate was excellent for this property and is recommended when staying at the Miami area. The tariff for the south beach hotels is exorbitant with no parking and this is a good area to stay at.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, April 10, 2013
bramgopal - Thank you for taking the time to post your review of Shula's Hotel and for being so detailed in your descriptions. You are obviously a savvy traveler and we were glad to hear you enjoyed your stay and the surrounding amenities. We are very lucky to be nestled in a great community like Miami Lakes with plenty of places to be curious. We are also centrally located between Miami and Ft. Lauderdale for those who want to expand their exploration of South Florida. Great tip on the pre-paid tolls

Thank you for your time and wishing you safe travels.
Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2013

Booked this hotel on Priceline a few weeks prior to WMC in Miami. The hotel is a bit of a drive if you're visiting Miami, but not too bad. Room was very comfortable, hotel was quiet, neighborhood was great.

I saw that standard rates for the hotel are usually $160 a night. I think that might be a bit high for this hotel.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, April 7, 2013
Jdshaw1987 - We hope you had a great time at Ultra Music Fest. Thank you for taking the time to post a review of your recent experience at Shula's and we were glad to hear you enjoyed your stay and our neighborhood. We hope to see you in 2014 or sooner.

Thanks Again and Safe Travels

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2013

I visit Miami frequently and have been staying at The Shula for many years, maybe 10 times a year or so. I am so pleased with what has turned out to be consistent, palpable improvement in every aspect of the hotel, from the beautiful grounds and plantings to the remodeled and well-maintained rooms to the staff service on both the room and foodservice sides. It is a very lovely hotel in a sweet setting on Main Street and a plce I now simply look forward to visiting. Probably the best gym/spa facility of any hotel in all South Florida, which is saying alot. Highly recommended !

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, April 7, 2013
Chuck_Ellis - First of all we would like to thank you for being a loyal guest of Shula's and for taking the time to review your experiences. We have in fact made several changes over the years and are very proud of what we have created here. Our team looks forward to creating great experiences for our guests and is very happy to read your comments and look forward to many more years being of service to you. I also humbly agree with you that our athletic club and spa is second to none in South Fl.

Thanks Again and Safe Travels

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2013

For me, this hotel was very decently located for my needs. I was there for a baptism and it was pretty centrally located. The hotel staff is not very friendly. The restaurant, Shula's 2 is amazing. The service there was great, but the front desk not so much. Including making a mistake in my reservation and was almost forced to find another hotel on short notice. Apparently they sent a checkout request to my room, but it was a mistake. However, when I called to clear it up, I was very sternly told to leave. Later, the mistake was fixed. But it still took hours away from my vacation because I was scrambling to find another hotel.

Room Tip: If booked through a third party, confirm reservation directly with Shula's Hotel.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, April 7, 2013
alexfganem1 - Thank you for sharing your recent experience at Shula's with us. We apologize for the issue with your reservation checkout date and hope it did not cause you too much of an inconvenience. We are glad to hear you enjoyed your dining experience at Shula's Steak 2 and hope the remainder of your stay went well. Again we apologize for the inconvenience and appreciate the feedback. We hope to have another opportunity to be of service to you in the near future and make up for the inconvenience you encountered.

Thanks Again and Safe Travels.

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Shula's Hotel & Golf Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shula's Hotel & Golf Club

Address: 6842 Main Street, Miami Lakes, FL 33014
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Miami Lakes
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Shula's Hotel & Golf Club 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, TravelClick, Cheap Tickets, Priceline, Hotels.com, TripOnline SA, getaroom.com, BookingOdigeoWL, Venere and Otel so you can book your Shula's Hotel & Golf Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shula`s Hotel And Golf Club
Shulas Hotel Miami Lakes
Don Shula Hotel
Don Shulas Hotel Miami Lake

Owners: What's your side of the story?

If you own or manage Shula's Hotel & Golf Club, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.