The front desk staff (Nataly) was terrific and maybe a little naive. I had asked for a handicapped room because I had two joints replaced in the past three months. The rooms are clean and comfortable with sparkling laminated floors (no icky brown plush or shag here)and wifi and freshly papered baths. The walk in shower was perfect. The desk chair in the first room was comfy but half the pad on one arm rest was chewed up. The only other place to sit was one easy chair.
Unfortunately the room couldn't be farther from the elevator, and the lock on the balcony door had been destroyed and was unusable. The screen operated as poorly as an ancient sliding door does. I was on the third floor, but that lock had been destroyed for a reason. If I hadn't been burgled three times in six months when I lived in Miami, I might have felt more confident.
Nataly found me another handicapped room with no balcony and no walk in shower, which was fine as there were a gazillion grab bars. This room wasn't quite as far to walk, but really, mobility is a big handicap issue these days with boomers and their hips and knees.
The first night was a delight. Peace and calm.
The second night had banging and yelling starting after midnight. Something in the bed was scratching me. I finally got up and found a small chip of glass. Part of someone's ring?
Housekeeping--as I said before the room was clean and inviting. The pillowtop bed was too soft for me and the bottom sheet didn't stay on. After the first night, the maid hadn't emptied my water filled (melted cubes) ice bucket and the last thing I did before I checked out was wipe off what looked like chocolate (hope that's what it was) at eye level off the bathroom wall. It had bothered me since I arrived and had been overlooked by at least two cleanings.
In the restaurant there was excellent and friendly service by Roman from the Ukraine and a middle aged Cuban server whose name I can't remember. I had a delicious salad.
I had to check out early due to illness to return home. The front desk was gracious about this, too.
Will I come back here? Maybe if I don't need a handicapped room. As a woman travelling alone, I feel safer in Miami Lakes than in most other parts of Miami. Also I lucked out with a special I found on Trip Advisor. The cost was reasonable. $86/ night.
Parking was easy and for these with no mobility issues, restaurants and shops are an easy walk--Main Street. Miami lakes is a mixed use planned development and guests can also walk the sidewalks through the neighborhoods and around the lakes. For those with mobility issues there is a lot of distance to walk to the elevator, to the front desk, to the in-house restaurant, to Main Street and to the car, etc.
There was no room service. When I got sick I was on my own. I just didn't eat. Or drink cold drinks. The ice and beverage machines were by the elevator as per usual--a LONG walk from the handicapped rooms. When I checked in, the front desk gave me a photocopy of restaurants to walk to, but only names and phone numbers-- no menus or hours. I could assume from a word in the name "Thai" or "Italian" what kind of food it was, but not price, or meals, or formality. A notebook in the room with this info is customary in other hotels when I travel. And, yes, I looked for this in both rooms because I was VERY hungry when I arrived.
I did not use the spa, but I bet if I did, it would have been a loooonnng walk. :-)
There are two Dom Shula restaurants. My GPS got me to the one not with my hotel. The very very kind valet parking attendant and shuttle driver went out of their ways to get me to my hotel by arranging for me to follow.
If you are worried about language issues, most people have an accent but understand and speak English beautifully and their friendliness and helpfulness are superior. If you should find someone who only speaks Spanish, dust off your. high school vocabulary and give it a try. They will then be happy to work with you. If you start spouting that this is the USA and that ENGLISH is the language, you may find that the local has sudden and total amnesia of English.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth S - thank you for sharing your recent experience with us and we truely appreciate your time. We are sorry to hear that you had mixed feelings about your stay but value the wonderful comments you have provided. We look forward to sharing them with our team and using them to insure we create the best possible experience for our guests. We do hope we have another opportunity to be of service to you in the near future and create a positive overall experience for you.
Report response as inappropriate
Thank you again for sharing and safe travels
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.