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“Laughable” 2 of 5 stars
Review of El Palacio Sports Hotel & Conference Center

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El Palacio Sports Hotel & Conference Center
2.5 of 5 Hotel   |   21485 NW - 27 Avenue, Miami Gardens, FL 33056   |  
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Hotel amenities
Ranked #1 of 1 Hotels in Miami Gardens
Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Laughable”
2 of 5 stars Reviewed February 22, 2014

It was relatively clean, but it was scary because the Police had an office in the hotel. The breakfast was 40 people fighting over one toaster and canned fruit. It's very outdated and old hotel -- really suitable for budget limited folks (particular men) who are looking for a place to sleep and that's it. This was no vacation paradise. My credit card number was stolen as soon as I checked in. Pay cash if you can or better yet, check into a 'Days Inn' it will be cheaper with equal accommodations..

  • Stayed February 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, Manager at El Palacio Sports Hotel & Conference Center, responded to this review, April 15, 2014
Hello Polo Brown,
I do not feel we are laughable, but a budget friendly clean hotel. The police station is a great addition to the hotel and is welcomed by most. I never heard of fighting over our continental breakfast toaster either. We apologize for your unpleasant experience.

Regards,
Manager
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Fort Myers, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2014

we stayed at El palacio this valentines weekend an upon reading the reviews i didn't expect much but to my surprise the rooms were clean staff was very accomodating (dominik) at the front desk handled all of my request the only thing is breakfast could use an upgrade maybe some krispy kreme donuts some fresh fruit and yogurt would be nice but other than that I have no complaints great location and we visit miami often although this was our first time at this hotel will stay here again !

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, Manager at El Palacio Sports Hotel & Conference Center, responded to this review, April 15, 2014
Hello wowkanye602,
We appreciate your review. It is very important for other guests to see what you have been able to experience here at The El Palacio. We look forward to your next visit.

Greatly Appreciated,
Manager
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Miami Gardens, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 8, 2014

This hotel is the worst ever the room I was in it was so stink with cigarettes the phone wasn't working they didn't clean our rooms they didn't give us new linen I wouldn't recommend nobody to go there it's disgusting and nasty and their breakfast is a piece of crap the worst hotel in miami

Stayed January 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, Manager at El Palacio Sports Hotel & Conference Center, responded to this review, April 15, 2014
Hello Samantha,
Sorry for the inconvenience you have expressed. Our hotel policy is clean rooms, maintenance free, and ready for our guest to check in. We offer great affordable rates and a free continental breakfast. We are also a smoke free facility.

Sincerely,
Manager
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Travelers are raving about these Miami Gardens hotels

1 review
5 of 5 stars Reviewed February 7, 2014 via mobile

We really like this hotel. My wife and me stay one night before go to Orlando, all clean and the front desk really helpful. Joanie (Sales department) offer to us a free upgrade in the next visit. We decided stay more 2 nights on returning from Orlando. Thank you for all!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, Manager at El Palacio Sports Hotel & Conference Center, responded to this review, April 15, 2014
Hello Johnny V,
Your review is greatly appreciated and the staff looks forward to seeing you in the near future.

Much Appreciated
El Palacio Staff
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Miami, Florida
1 review
4 of 5 stars Reviewed February 6, 2014

nice place, good prizes, good free wiffi conection, accommoding guys, free parking, for a bussines trip is ok, Miami beaches are far then not for vacation, easy conection to freeways 95 IE florida turnpike and 826.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, Manager at El Palacio Sports Hotel & Conference Center, responded to this review, April 15, 2014
Hello Cristian U,
Thank you for the great review and we look forward to your return in the future.

Much Appreciated
El Palacio Staff
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Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 2, 2014

This hotel was the worst experience ever!! If I give them a ZERO that is even too much... The Front Desk person was very rude & disrespectful to our needs. The rooms were filthy, the sheets was stained looked like semen specimen... We asked to change our room at least twice and the manager on Staff was not helpful at all.

I personally don't think anyone who has any kind of decency should ever stay at the El Palacio Sports Hotel & Conference Center.

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, Manager at El Palacio Sports Hotel & Conference Center, responded to this review, February 4, 2014
Dear Jane D,
I was one of the 4 managers that assisted you on your arrival. The hotel did everything in our power to help solve your needs. We did in-fact change your room 3 times and still had issues that escalated into us removing you from our property. This was a very unfortunate situation, however we do not accept verbal abuse to our staff members.

Sincerely,
Manager
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Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 31, 2014

A romance has brought me to Miami...and this US my third stay here while visiting my lady. What a pleasant surprise: friendly staff, clean rooms, convenient location, and most reasonable rates make this a great place to stay. Add in a very nice continental breakfast and it's a clear winner!

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, Manager at El Palacio Sports Hotel & Conference Center, responded to this review, February 4, 2014
Dear bkingjay,

We are delighted to hear this was a terrific surprise experience for you and your guest. We are thankful for your kind words and look forward in you being a future guest of El Palacio. Thank you again for your stay.

Sincerely,
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Palacio Sports Hotel & Conference Center

Address: 21485 NW - 27 Avenue, Miami Gardens, FL 33056
Phone Number:
Location: United States > Florida > Miami Gardens
Amenities:
Bar / Lounge Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Miami Gardens
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — El Palacio Sports Hotel & Conference Center 2.5*
Number of rooms: 217
Official Description (provided by the hotel):
El Palacio Sports Hotel is The Very Best Among Miami Budget Hotels El Palacio Sports Hotel and Conference Center is the closest Hotel To Calder Casino & Race Course and Sun Life Stadium in the City of Miami Gardens, Florida. Our Miami Gardens hotel is a mile from Sun Life Stadium, which hosts sporting, music and entertainment events all year long. From your room you can look right down onto the Calder Casino & Race Course. If you're searching for Miami hotel accommodations that are as close as possible to the sports you like, look no further. El Palacio Sports Hotel and Conference Center is the only name you need to know. ... more   less 
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Also Known As:
El Palacio Sports Hotel And Conference Center
El Palacio Sports Hotel Miami Gardens
El Palacio Sports Miami
El Palacio Hotel
Hotel El Palacio Sports

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