I stayed at this hotel on October 5, 2013. I chose this hotel because it WAS one of my favorites. I checked in at ten o' clock pm. I sat my bags down and exited the room. Upon returning to the room at around 2:45 am I started to settle in. I went to the bathroom to take a shower and the tub was filthy. There was dirt grime and some foreign substance in the tub. I called the front desk and spoke with Dominik about the problem with my room and he told me that all rooms were cleaned before the next customer checks in and blah blah blah. I had to insist that he send someone to inspect my room. He sent the security guard who agreed with me. i was then told nothing could be done until manager gets in the next morning.
As if that wasn't enough I pull back the covers to get into bed and there is obvious semen on the bedding. How disgusting. I know $129.00 is not a lot to some people but its waaay to much for me to sleep in these conditions.
I spoke with the hotel manager the next morning and all she would do to remedy the situation was take 20 dollars off my 2 day stay and send housekeeping.
I will never sty at this hotel or recommend it to any of my friends or colleagues ever again. I wish i could upload video to give you a visual to go along with this letter. I will be forwarding the video to their corporate offices. No one should be treated this way.
- Official Description (provided by the hotel):
- El Palacio Sports Hotel is The Very Best Among Miami Budget Hotels El Palacio Sports Hotel and Conference Center is the closest Hotel To Calder Casino & Race Course and Sun Life Stadium in the City of Miami Gardens, Florida. Our Miami Gardens hotel is a mile from Sun Life Stadium, which hosts sporting, music and entertainment events all year long. From your room you can look right down onto the Calder Casino & Race Course. If you're searching for Miami hotel accommodations that are as close as possible to the sports you like, look no further. El Palacio Sports Hotel and Conference Center is the only name you need to know. ... more less
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- Also Known As:
- El Palacio Sports Hotel And Conference Center
- El Palacio Sports Hotel Miami Gardens
- El Palacio Sports Miami
- El Palacio Hotel
- Hotel El Palacio Sports