We recently booked a one-night stay at this hotel and unfortunately went with a nonrefundable rate. Within 24 hours of our reservation date we had to rush a family member to the hospital and therefore had to cancel the reservation. We explained the situation to the hotel manager, Joanie Ross, and offered to provide her with the hospital documentation as proof. We asked Ms. Ross if we had any options available to us rather than losing our money completely. We suggested taking a credit for a future stay, at which time we would lengthen our booking by at least two additional nights. We were informed by Joanie Ross that she would only comply with that request if we selected a future date before the end of the phone conversation, which is all but impossible. She informed us that the hotel had problems with bankruptcy, so she adamantly refused to assist us any further. She said that her policies are final and unwavering. Ms. Ross is in a service-oriented business. Not only did she lose money on this deal, she also lost a customer and any future business from everyone we know. I would rather sleep in my car than stay a single minute in Ms. Ross's hotel. She did get our money, though, and I guess that's all that matters to her.
- Also Known As:
- El Palacio Sports Hotel And Conference Center
- El Palacio Sports Hotel Miami Gardens
- El Palacio Sports Miami
- El Palacio Hotel
- Hotel El Palacio Sports
- El Palacio Sports Hotel
- Reservation Options:
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