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“Great Place to Stay for a game at Sun Life Stadium” 4 of 5 stars
Review of El Palacio Sports Hotel & Conference Center

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El Palacio Sports Hotel & Conference Center
2.5 of 5 Hotel   |   21485 NW - 27 Avenue, Miami Gardens, FL 33056   |  
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Ranked #1 of 1 Hotels in Miami Gardens
Tampa, Florida
Top Contributor
170 reviews 170 reviews
42 hotel reviews
Reviews in 80 cities Reviews in 80 cities
278 helpful votes 278 helpful votes
“Great Place to Stay for a game at Sun Life Stadium”
4 of 5 stars Reviewed January 2, 2013

I was a bit worried after reading some of the reviews, but we had a great 3-day stay at this hotel for the Orange Bowl. We had a standard double room. It was a bit outdated (old furniture, no flat-screen TV, etc.) but our room was very clean and had the basic amenities (TV, HBO, microwave, mini-fridge, hairdryer, iron, alarm). There was plenty of space to hand clothes, but that area is open, with no doors, so anyone who enters sees all the clothing. My biggest disappointment was that I couldn't get the wi-fi to work, even after calling the front desk, and other guests said they had the same problem. It seemed like the cleaning crews were waiting to get clean linens and towels from the laundry, but they were good about bringing more towels to the room when they were ready (still warm from the dryer!).

Some of the common areas are a bit worn-down, for example, there were stains on the hallway carpets. But everything was clean, and there seemed to be plenty of help on hand. The manager was very active, checking in with his workers, staying on top of a busy game day weekend, and talking with guests. Two people were in the breakfast area, keeping everything stocked and clean. I found all the hotel workers to be very friendly and helpful, which is a bit unusual in Miami for the most part. The continental breakfast was above average... there was yogurt and whole fruit in addition to the usual breads & cereals. Plus... real orange juice... not watered down punch.

The hotel charged a "resort fee" which seemed a little silly... there's a standard pool, a couple of basketball courts and a few holes of miniature golf. They also charged extra for the safe in the room, even though they didn't ask whether or not you wanted one.

We didn't eat or drink in the sports bar, but we checked out the great view of the Calder horsetrack. We didn't want to mess with parking or traffic, so we walked to the Orange Bowl in Sun LIfe stadium. It was a long walk.. took us 20-30 minutes ... along a busy road without sidewalks in some parts, but to me it was worth it to avoid paying to park and getting stuck in the post-game exit rush. The neighborhood was just a bit iffy to walk through after dark, but we felt safe because there were so many cars and people around due to the game.

Room Tip: Standard rooms overlook the parking lot, while upgraded rooms overlook the pool and racetrack. Room...
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review, January 13, 2013
From all the staff here at El Palacio Sports Hotel we are delighted that your stay was a success and thank you for this great review. It is our pleasure to serve you and hope to see you back in the near future. BCS was a blast and we all enjoyed the guests and festivities.

Sincerely,
GM
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288 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • French first
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  • Italian first
  • Portuguese first
  • Spanish first
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English first
Miami, Florida, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 21, 2012

I brought out my business part from San Diego, CA on short notice and placed him here off of past experience of my friends staying with no problem. But on this business venture, after a night of hard work, my business partner went to go sleep and there were roaches in the room. Even though they moved him, there should be no reason to have any infestation in the rooms if you could get your parking lot repainted. The rooms should be the main priority, because that is where the customers are sleeping. My business partner did not receive any sleep due to the fact that he had to wake up out of his sleep with roaches all around him, and that cause us time, potiential business business owners, and money. I felt extremely awful after waking up in my house to hear that my business partner did not receive the same rest. Thank you for the short stay. We will never book here again.

Room Tip: Ask if they are infested, how clean the room really is, etc. They most likely would not tell you the...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review, December 22, 2012
This review is absolutley rediculous. Our facility is cleaned, exterminated, and well maintained. We have a weekly pest control service. We are not infested and it is insulting when untrue reviews as your is posted. Bugs exist. A roach could of been seen. Roaches, ants, mosquitos, and other insects do exists in the real world. We apologize for the uncomfortable stay because you saw a cockroach in South Florida. By all means your room was not infested.

Sincerely
GM
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Travelers are raving about these Miami Gardens hotels

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 20, 2012 via mobile

It was ok if your in Miami for shopping didn't spend much time in room but loved location easy access to the shopping areas friendly staff loved the continental breakfast and free wifi checking in and out was no hassle so it was ok for my first time in Miami.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review, December 21, 2012
Hello Guest,
Thank you for taking time to post your experience at our hotel. We get lots of shoppers that enjoy this location because it is convenient and easy to access the 2 major highways right out our back door. We appreciate the comments on our breakfast as well. We look forward to your next visit.

Sincerely,
GM
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1 review
5 of 5 stars Reviewed December 17, 2012 via mobile

I read alot of reviews before we decided on this one. Location was perfect.. We went to a Miami game. Had a great view from the balcony . Staff was helpful and friendly. The bed was not that great but i must say...everything else was!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review, December 21, 2012
Hello Guest,
We are thrilled to hear you got past some of these bad reviews and came to experience our hotel for yourself. We are thankful for the review you have posted. We have awesome views of the track, stadium, and also from our 9th floor balcony at Legends Grill. Thanks again for your kind words and expressing your experience. We look forward to your future return.

Sincerely,
GM
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El Paso, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 12, 2012

My experience with this hotel put me off of being in Miami. After only one day of having housekeeping come to my room, I had all of my medications, which were left out, disappear. Upon reporting this to management, I was told that none of the housekeeping staff had entered the room (even though the beds were made up and the towels had been replaced). Management was not helpful at all, the hotel had a musty odor, the bedspreads were from the 70's, and the room was just had a raunchy feel to it. I would not recommend this hotel at all and hope that it falls into ruin.

Room Tip: Never go there
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review, December 21, 2012
Dear Guest,
After investigating your claims and following up with housekeeping management we have not been able to validate any medications were stolen. We do apologize for the expressed horrible stay and horrible management and will move forward in correcting these issues you have written.

Sincerely
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maine
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 9, 2012

just got back from meeting friends for a pats/dolphoins game. I had booked hotel and got abit nervous reading some of the very negative reviews. our experience was fine. yes, its a standard hotel; nothing fancy but clean and so near the Sunlife stadium the walk to the game was easy. got to ailgate and walk back after. we found the staff pleasant, especially the wait staff at Legends. There was a tone of Pats fans staying at the hotel which made the 9th floor bar quite fun. Continental breakfast was just that; but coffee was hot and there was cereal, oatmeal and pastry. For the price its a good choice if yu are gpoing to a Dolphins game.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review, December 21, 2012
Dear Football Fan,
Thsnk you for the review and expressing your experience here at our hotel. We really enjoy our games and meeting all the different fans from all over the U.S. We look forward to your next visit and more 9th floor game fun.

Sincerely
GM
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Navarre, Florida
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 4, 2012

We chose this hotel due to its proximity to Sun Life Stadium since we were going to the NE Patriots v Miami Dolphins game on Sunday 12/1. We arrived mid-afternoon Saturday and checked in fairly quickly. Since we had a while to wait before meeting friends for supper, we went to "Legends", the sports bar/grill on the 9th floor for a couple of appetizers to tide us over. The prices were within reason and the food we had was decent "pub-grub" fare. In the morning, the continental breakfast was minimal - small Danish pastries, toast and bagels.

The room was standard, nothing special, but certainly not awful. Nice view of the racetrack and we enjoyed watching the horses exercise early on Sunday morning. There is a shuttle to and from the stadium for $15.00 per person r/t. We decided to walk - be advised there are no sidewalks, which could be a problem if you are not wearing sturdy shoes, or if you are trying to walk there with young children.

Overall, for the location and convenience, our stay at the El Palacio was good value for money, and we would stay again the next time we go to a game at Sun Life Stadium.

Room Tip: We liked the racetrack view and enjoyed watching the horses in the morning.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review, December 21, 2012
Hello Football Guests,
Thank you for posting a review on the experience you had at our hotel. During our busy football seasons we do our best to accommodate the heavy crowds and guests concerns. We are glad over all your experience was a good one and hope to see you back next year for more football fun.

Thank you
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Palacio Sports Hotel & Conference Center

Address: 21485 NW - 27 Avenue, Miami Gardens, FL 33056
Phone Number:
Location: United States > Florida > Miami Gardens
Amenities:
Bar / Lounge Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Miami Gardens
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — El Palacio Sports Hotel & Conference Center 2.5*
Number of rooms: 217
Official Description (provided by the hotel):
El Palacio Sports Hotel is The Very Best Among Miami Budget Hotels El Palacio Sports Hotel and Conference Center is the closest Hotel To Calder Casino & Race Course and Sun Life Stadium in the City of Miami Gardens, Florida. Our Miami Gardens hotel is a mile from Sun Life Stadium, which hosts sporting, music and entertainment events all year long. From your room you can look right down onto the Calder Casino & Race Course. If you're searching for Miami hotel accommodations that are as close as possible to the sports you like, look no further. El Palacio Sports Hotel and Conference Center is the only name you need to know. ... more   less 
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Also Known As:
El Palacio Sports Hotel And Conference Center
El Palacio Sports Hotel Miami Gardens
El Palacio Sports Miami
El Palacio Hotel
Hotel El Palacio Sports

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