Worst hotel I've ever stayed in. Front desk staff was absurd! We had to wait until the kid at the front desk was finished doing something on his phone before he began our check in process. When he was finished with our paperwork, he sat back down and picked up his phone. We had to ask him if he was finished with us. He did not direct us to our room or thank us...nothing! It was absolutely ridiculous. The hotel bar, Legends, was a joke. The drinks were way overpriced and the service was terrible. After tipping 20% on the first night there, we noticed the following night that a 15% gratuity was added. After questioning the manager as to why a gratuity was added on a party of 3, her response was: "A lot of Europeans travel here and they don't tip, so it's a policy in Miami to do that." Bull...there is no such policy, I've lived in Miami for 15 years and I've never seen this anywhere else! And every establishment I've ever been in that DID add gratuity, there were signs posted to make me aware of it. I asked the front desk clerk if she by chance knew the hours of operation and the Calder Casion, and her response was: "no, you'll have to look it up." For a hotel that boasts being so close to this attraction, you would think they would make an effort to be able to answer a question like that...very poor hospitality!! Rooms were dirty...the towels had hair that CLEARLY was not mine all over them. One of the biggest reasons we booked this hotel was so that our large party could take the FREE shuttle from the hotel to the stadium (as advertised)...however, there was no FREE shuttle, it was $15 PER person. We ended up having to drive 3 vehicles and pay $25 per car for parking. Overall, a horrible experience at this hotel. Will never go back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The hotel apologizes for the terrible things you have expressed. We take any and all problems serious and move forward to fix them. I would like to clarify that we do not advertise free shuttle anywhere on the websites. It says shuttle service with a fee.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.