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El Palacio Sports Hotel & Conference Center: Traveler Reviews

2.5 of 5
21485 NW - 27 Avenue, Miami Gardens, FL 33056
Hotel amenities
El Palacio Sports Hotel & Conference Center
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213 reviews from our community

Traveler rating
    79
    46
    30
    17
    41
See reviews for
Families
48
 
Couples
44
 
Solo
9
 
Business
16
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good”
3 of 5 stars Reviewed December 20, 2012 via mobile

It was ok if your in Miami for shopping didn't spend much time in room but loved location easy access to the shopping areas friendly staff loved the continental breakfast and free wifi checking in and out was no hassle so it was ok for my first time in Miami.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Rasemile about El Palacio Sports Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review
December 21, 2012
Hello Guest,
Thank you for taking time to post your experience at our hotel. We get lots of shoppers that enjoy this location because it is convenient and easy to access the 2 major highways right out our back door. We appreciate the comments on our breakfast as well. We look forward to your next visit.

Sincerely,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“The hotel made our weekend.”
5 of 5 stars Reviewed December 17, 2012 via mobile

I read alot of reviews before we decided on this one. Location was perfect.. We went to a Miami game. Had a great view from the balcony . Staff was helpful and friendly. The bed was not that great but i must say...everything else was!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask etail about El Palacio Sports Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review
December 21, 2012
Hello Guest,
We are thrilled to hear you got past some of these bad reviews and came to experience our hotel for yourself. We are thankful for the review you have posted. We have awesome views of the track, stadium, and also from our 9th floor balcony at Legends Grill. Thanks again for your kind words and expressing your experience. We look forward to your future return.

Sincerely,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
1 helpful vote 1 helpful vote
“Horrible hotel and management”
1 of 5 stars Reviewed December 12, 2012

My experience with this hotel put me off of being in Miami. After only one day of having housekeeping come to my room, I had all of my medications, which were left out, disappear. Upon reporting this to management, I was told that none of the housekeeping staff had entered the room (even though the beds were made up and the towels had been replaced). Management was not helpful at all, the hotel had a musty odor, the bedspreads were from the 70's, and the room was just had a raunchy feel to it. I would not recommend this hotel at all and hope that it falls into ruin.

Room Tip: Never go there
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Eve A about El Palacio Sports Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review
December 21, 2012
Dear Guest,
After investigating your claims and following up with housekeeping management we have not been able to validate any medications were stolen. We do apologize for the expressed horrible stay and horrible management and will move forward in correcting these issues you have written.

Sincerely
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maine
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“location was excellant”
3 of 5 stars Reviewed December 9, 2012

just got back from meeting friends for a pats/dolphoins game. I had booked hotel and got abit nervous reading some of the very negative reviews. our experience was fine. yes, its a standard hotel; nothing fancy but clean and so near the Sunlife stadium the walk to the game was easy. got to ailgate and walk back after. we found the staff pleasant, especially the wait staff at Legends. There was a tone of Pats fans staying at the hotel which made the 9th floor bar quite fun. Continental breakfast was just that; but coffee was hot and there was cereal, oatmeal and pastry. For the price its a good choice if yu are gpoing to a Dolphins game.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask gigi15 about El Palacio Sports Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review
December 21, 2012
Dear Football Fan,
Thsnk you for the review and expressing your experience here at our hotel. We really enjoy our games and meeting all the different fans from all over the U.S. We look forward to your next visit and more 9th floor game fun.

Sincerely
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navarre, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Football game weekend”
4 of 5 stars Reviewed December 4, 2012

We chose this hotel due to its proximity to Sun Life Stadium since we were going to the NE Patriots v Miami Dolphins game on Sunday 12/1. We arrived mid-afternoon Saturday and checked in fairly quickly. Since we had a while to wait before meeting friends for supper, we went to "Legends", the sports bar/grill on the 9th floor for a couple of appetizers to tide us over. The prices were within reason and the food we had was decent "pub-grub" fare. In the morning, the continental breakfast was minimal - small Danish pastries, toast and bagels.

The room was standard, nothing special, but certainly not awful. Nice view of the racetrack and we enjoyed watching the horses exercise early on Sunday morning. There is a shuttle to and from the stadium for $15.00 per person r/t. We decided to walk - be advised there are no sidewalks, which could be a problem if you are not wearing sturdy shoes, or if you are trying to walk there with young children.

Overall, for the location and convenience, our stay at the El Palacio was good value for money, and we would stay again the next time we go to a game at Sun Life Stadium.

Room Tip: We liked the racetrack view and enjoyed watching the horses in the morning.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask LilC about El Palacio Sports Hotel & Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William21485, General Manager at El Palacio Sports Hotel & Conference Center, responded to this review
December 21, 2012
Hello Football Guests,
Thank you for posting a review on the experience you had at our hotel. During our busy football seasons we do our best to accommodate the heavy crowds and guests concerns. We are glad over all your experience was a good one and hope to see you back next year for more football fun.

Thank you
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Palacio Sports Hotel & Conference Center

Also Known As:
El Palacio Sports Hotel And Conference Center
El Palacio Sports Hotel Miami Gardens
El Palacio Sports Miami
El Palacio Hotel
Hotel El Palacio Sports
El Palacio Sports Hotel
Address: 21485 NW - 27 Avenue, Miami Gardens, FL 33056
Region: United States > Florida > Miami Gardens
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Miami Gardens
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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El Palacio Sports Hotel & Conference Center
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