On business travel to South Beach, I had the opportunity to experience the hospitality of Eden Roc. In the ultra-luxe hotel category, I have to say my expectations for this property were quite high.
The accommodations, common areas, and grounds are what you'd expect with a premium hotel like Eden Roc. You can tell the property managers invest heavily in this area to distinguish the location from more budget accommodations and compete with more pricey alternatives. Eden Roc certainly obtains the South Beach resort atmosphere.
On areas where expectations were not exceeded, I observed management take individual ownership to pursue corrective action. I can tell that Eden Roc is driving their staff to a more customer-centeric mentality. The challenge is balancing the UBER "Miami Moxie" guests expect in a +300/night property with authentic customer service.
While my visit to South Beach this year was business oriented, I'd certainly, return to Eden Roc for personal travel.
In summary, whether you are a movie star or want to pretend to be one for a long weekend, this is going to be the property for you. Arrive with high expectations, and in the event they are not met, just speak up. That's what I did, and that's why I'll be returning.