Just came back from a wonderful week at Eden Roc. Twice a year we take our staff to eden roc from our charity for some much needed down time. We typically stay at Eden Roc and the team comes home well rested and ready to help many unserved and under served families. This year, we inadvertently reserved 8 rooms twice and when we arrived, found that we had 16 rooms with no ability to cancel the second reservation. Eden Roc waived the mistake and did not penalize this very weary charity from what could have been a very costly error. This director is very grateful and pleased that my staff came back rested and excited to begin another period of helping needy families. Wow what a wonderful hotel and they care!!