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“The Eden roc” 4 of 5 stars
Review of Eden Roc Miami Beach

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Eden Roc Miami Beach
4.0 of 5 Resort   |   4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)   |  
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Ranked #51 of 200 hotels in Miami Beach
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
“The Eden roc”
4 of 5 stars Reviewed February 1, 2014

We've stayed here a few times and it's a great hotel... very friendly and excellent service the bell staff was amazing ( Louis, Eric,Edwin, and Zack) those guys were very informative bout the hotel and the area nearby . We've had an amazing room with a beach view on a high floor... definitely the beach view room is the way to go :-). The only bad thing was they took too long to pick up my food from outside my door it sat there for about 6 hours till i had to call

Room Tip: Ocean view!!!!!
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  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, February 3, 2014
Thank you so much for your review of the Eden Roc Miami Beach! I will be sure to let our awesome Bellman know how helpful they are - and thank you for letting me know about the room service tray - all of the feedback really helps!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2014

The staff is very courteous and eager to help. From front desk to the ladies that tend the rooms. One of the room services ladies Francis was super sweet it never sizes to amaze me how kind those ladies are thanks for such great hospitality Eden. Going to go walk down to the beach now ;). This place is perfect for South beach. Beautiful, classy, variety of things to do without even leaving with good food and activities like full salon and spa and gym! Def Check this one out

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, February 3, 2014
Wow! What a lovely review of the Eden Roc Miami Beach! I will be sure to let Francis know how much you enjoyed her service! Please come back soon!
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Sarasota, Florida
Top Contributor
430 reviews 430 reviews
79 hotel reviews
Reviews in 123 cities Reviews in 123 cities
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed January 30, 2014

We've stayed here a few times and it's a great hotel... very friendly and excellent service.

We've had so-so rooms (with no view) and an amazing room with a beach view on a high floor... definitely the beach view room is the way to go :-)

The hotel lobby is way too noisy in my opinion (very loud music), but overall the hotel is well appointed, a great place to stay and has an excellent restaurant in house and an even better one (Scarpetta in the Fontainebleau) next door...

Definitely worth staying if you are in town for a few days...

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, February 3, 2014
Thank you very much for your review of the Eden Roc Miami Beach! We are happy to hear you enjoyed our excellent service, gorgeous views and amazing two restaurants - 15 Steps and Cabana! We hope you'll be back soon!
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Fort Lauderdale
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2014

Stayed last week for one night while in Miami for work. The service was amazing – stayed on the Penthouse Floor. While looking for an ice machine, a very nice house keeper informed me the ice machine was on a different floor. She was more than happy to go get me ice and bring to my room. This might sound like a simple task, and it might be. However, the fact she stopped what she was doing to help me and to bring my ice to my room was more than a simple gesture. It showed me – Eden Roc and the management staff has trained their associates to put the guest first. This does not happen at most hotels. The valet new me by name and made me feel that they were happy to have me as their guest. I want to say thank you for a great night stay.

Bill

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
I am absolutely thrilled to read this review - thank you so much for your compliments of the Eden Roc Miami Beach! We truly strive to put our guests first and it is wonderful to hear such a great story. We hope you will come back soon, and next time you have to try ELLE Spa!
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West Hartford CT, USA
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 30, 2014

Left New England's "Polar Vortex" for 4 balmy days in Miami. Hotel staff were exceptionally cordial and helpful. We especially enjoyed the 4 different heated out door pools. The hotel has arrangements with an outfit that rents beach chairs and umbrellas. The staff of this beach rental outfit were friendly and very efficient. They have a play area equipped with great sand toys and hand raked area to ensure a clean area for the little ones.
Dinning in this area is extremely expensive. The Eden Roc's Beach Club Cabana offers high quality food at a reasonable price. My grand son's favorite was a gourmet grilled cheese sandwich with a fruit salad (blueberries, strawberries, pineapple, banana and cantaloupe) for only $8. Grilled Mahi Mahi was my favorite.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
SO happy to hear you got out of that cold New England and enjoyed some Eden Roc sun and fun! I am thrilled to hear you loved our staff and Cabana Beach Club!
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Bayamon, Puerto Rico
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 29, 2014 via mobile

Very cozy but fun hotel to stay. Great location. Rooms are beautiful, so up to date, modern and comfortable. Beds are way to comfortables. Beach and pool area are nice. Its an extremely clean place. Loved our days at the Eden Roc. Great theme!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
Thank you for your review of the Eden Roc Miami Beach! Amazing is definitely the word to describe this iconic hotel - come back and PLAY soon!
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Tampa, Florida
1 review
5 of 5 stars Reviewed January 29, 2014

We went to Eden Roc for my sister's birthday; we had a minor problem our next door. Von of security handled the matter very well, and we were all able to still enjoy our time at the resort. Francis our cleaning lady was incredibly sweet. I can't wait to visit again.

Room Tip: Ocean View
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
Thank you very much for your kind review of the Eden Roc Miami Beach! We are very lucky to have such awesome staff - and I will be sure to let Von know, I already told Francis this morning! We can't wait to have you back, and HAPPY BIRTHDAY to your sister!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Eden Roc Miami Beach

Address: 4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Miami Beach
#25 Spa Hotel in Miami Beach
#33 Luxury Hotel in Miami Beach
#36 Family Hotel in Miami Beach
#39 On the Beach Hotel in Miami Beach
#42 Romantic Hotel in Miami Beach
#51 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eden Roc Miami Beach 4*
Official Description (provided by the hotel):
Overlooking the world-renowned Miami Beach, Eden Roc Miami Beach embraces its role as a timeless treasure, yet welcomes guests with a gracious, new contemporary spirit. Guests can luxuriate in spacious rooms & suites, bask in the sun at one of four refreshing pools or claim a chaise lounge on the beach to watch the waves roll by. Enjoy 1500 Degrees, dine beachside in Cabana Beach Club, seen and be seen at the Lobby Bar and grab a little pick me up at Starbucks. Discover our sanctuary for your senses with the first ever ELLE SPA at this premier Miami Beach resort. ... more   less 
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Also Known As:
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Renaissance Miami Beach
Miami Beach Renaissance

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