We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel with an amazing staff!” 5 of 5 stars
Review of Eden Roc Miami Beach

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Eden Roc Miami Beach to your Saves list
Eden Roc Miami Beach
4.0 of 5 Resort   |   4525 Collins Avenue, Miami Beach, FL 33140   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Up to $500 Savings!
Ranked #57 of 205 Hotels in Miami Beach
Tampa, Florida
1 review
“Great Hotel with an amazing staff!”
5 of 5 stars Reviewed January 29, 2014

We went to Eden Roc for my sister's birthday; we had a minor problem our next door. Von of security handled the matter very well, and we were all able to still enjoy our time at the resort. Francis our cleaning lady was incredibly sweet. I can't wait to visit again.

Room Tip: Ocean View
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
Thank you very much for your kind review of the Eden Roc Miami Beach! We are very lucky to have such awesome staff - and I will be sure to let Von know, I already told Francis this morning! We can't wait to have you back, and HAPPY BIRTHDAY to your sister!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,364 reviews from our community

Traveler rating
    1,035
    761
    339
    127
    102
See reviews for
507
666
74
467
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (499)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
South Pasadena, FL
Top Contributor
73 reviews 73 reviews
51 hotel reviews
Reviews in 53 cities Reviews in 53 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 29, 2014

I just didn't get the Wow factor when I walked off the elevator or into my room. The room was very large but the furnishings didn't give me the wow/comfy factor I expected for this property after coming from the lobby. For such a large room it would have been nice to have another area to sit other than desk. Appreciated the great lighting in the bathroom.
Pros: Location. Beach/pool area. Helpful beach staff. A chance to be uber casual (and casually dressed) at the beach bar since most of Miami is so fashionable & hip most of the time.
Cons: Room decor, room service charges ( a grilled cheese & soup might cost close to $30).
Trying to figure out how to get to beach area at first was a little confusing.

Room Tip: Our room had a HUGE walk-in shower that was amazing, but if you prefer baths or have children to bat...
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
1 review
5 of 5 stars Reviewed January 28, 2014 via mobile

I've stayed at a lot of resorts for business travel. Most often I experience sub-par service from resorts, and they don't seem to care because you're "stuck" with their services. At the casual bar at Eden Roc, I experienced something totally different from bartender, Chris Orsi. Great service, timely, personable, superb follow up, etc. He was quite refreshing and is a true asset to the resort. I'd most certainly recommend this resort, and props to Chris!

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
Thank you for your review of the Eden Roc Miami Beach and Lobby Bar! We will be sure to let Chris know how much you enjoyed his service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, New Hampshire, United States
Senior Contributor
22 reviews 22 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2014

My wife and I came for eight days to escape the ridiculously cold winter at home in New England, and discovered Eden Roc offers much more than a beautiful beach and easy access to all the wonderful shopping and tourist attractions of Miami. Amira steered us to the amazing Sunday brunch and the imaginative and scrumptious creations of chefs Mark and Jeremy; at night the food is also fantastic. Kadar made us feel right at home, although home doesn't include the inventive drinks and attentive service we enjoyed! Our spacious room in the new tower had a luxurious bathroom and million dollar view of the beach and sunrise right outside our balcony.
And the beach is special--we saw a manatee!

Room Tip: If you are in the new tower along the side, just about any room is good. But if you take the end fo...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
Thank you for your amazing review of the Eden Roc Miami Beach! Glad to hear you escaped the cold New England winter and had some Miami sunshine and fun! It is wonderful to hear how much you loved your time with us and that you made some great connections with our super staff! Come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 28, 2014

I have a humble opinion that chooses to remain so. First impressions of the hotel lobby and exterior summed up in in word "Beautiful"! Staff was awesome, much respect and gratitude to the bellman Jorge! Really made us feel welcome:) Our stay was sub par due to some unforeseen and some avoidable issues and I won't digress off into them but I'll say this for sure, management was great to work with resolving our issues and the staff was very sympathetic to our issues as well. The view in the ocean tower is really great to wake up to as well!

One last thought and I think I can speak for most families is that this resort is very well suited for 21+ years old and older. They've got bars, pools and beautiful people everywhere but bringing our kids was a mistake. The day we did get to the beach the conversations from other resort goers were more suited for adults, the hot tub was crowded with party goers and our overall feeling was that we were out of place. I know what your thinking "It's Miami beach you idiot!, don't bring your kids!" and I am going to have to agree with you. If you go to this hotel do two things...

Bring your wallet!

Leave the kids at home!

Thanks to the Eden Roc for helping us realize what we need from a family vacation! And thank you to the great staff during our stay:)

Stayed January 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
Thank you for your review. We really appreciate the feedback, and it is nice to hear that although you had some issues, they were resolved by our wonderful staff. We do hope you will join us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2014

Had a wonderful, week-long stay for my honeymoon at Eden Roc. The staff was fantastic and so helpful. Amira completely went out of her way to make sure we liked our accommodations and were taken care of. Julio Pagan, who runs the beachside cabanas, was outstanding and was extremely attentive and helpful. Their spa, Elle Spa, was amazing. I'd highly recommend going there for a facial, it was the best one I've ever had thanks to Irma. Great location, great beaches, and a superb staff. I won't ever stay anywhere else on Miami beach again!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
WOW! What nice compliments, thank you for your review of the Eden Roc Miami Beach! We are truly lucky to have such amazing staff, and it is awesome to hear that you had a fantastic honeymoon with us. We can't wait until your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
71 reviews 71 reviews
43 hotel reviews
Reviews in 30 cities Reviews in 30 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed January 28, 2014

I checked into the Eden Roc two nights ago, in Miami Beach on business (meetings at the Fontainebleau next door). First, a few positives: location is excellent, ocean view is beautiful and bedroom area fairly spacious. Now the biggest negative: service - there isn't any. At check-in there was only one desk open (at 8pm) and I had to wait more than 25 minutes. Having reached the room (more on that later), I noticed there was no room service menu so I called and asked for one. It took an hour and a half to arrive. My luggage took even longer than that. Room service itself, on the two occasions I've ordered it, has either been extremely late or missing some item or other. On top of that, room service options are severely limited, particularly after 10pm. Laundry service is a joke; this isn't collected from the room and has to be taken down to the bell desk (which nobody tells you until you notice at the end of the day that the items are still where you left them and call to complain). Housekeeping happens very late in the day - my room was not cleaned yesterday until after 4pm. Printing services are inconsistent, which is difficult for business guests. This morning the Internet wasn't working for more than 3 hours.

Onto the room... as I said, it's large, however not particularly well appointed (especially given the inflated room rate). I was unable to secure a room in the new tower, which probably would have made a difference. So my ocean view room with balcony is dated and no real thought has been put into the ambiance. The bathroom and hallway are reminiscent of a public swimming pool. A large shower cubicle with a drain in the centre that guests have no choice but to stand on (ick!) is far from ideal. The only option within that cubicle is a central rain shower, but no shower caps are provided. The Aveda amenities are pleasant but there aren't enough of them. No slippers, no floor mat for the bathroom, no cotton balls, etc. no turn-down service to speak of and the rooms are cleaned but not properly tidied. The shower is leaky and drips all the time.

All in all, this hotel is quite sub par. If you're hoping for Marriott points, as I was when I read reviews from other Tripadvisors, then that's also not happening - as the hotel is no longer affiliated. In general the property is simply too vast and not equipped to deal with that kind of volume. Basically there's not enough staff to accommodate all of the guests to an acceptable 4-star standard.

Room Tip: Apparently rooms in the new tower are better. All I can say is, avoid the old tower!
See more room tips
  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, January 31, 2014
Thank you for your review of our hotel. I am truly sorry to hear about your frustrations with your check-in experience and rooms. This surely does not demonstrate the luxury property that we are, and would love to personally assist you with any future reservations. Please feel free to contact me at jmauer@destinationhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Eden Roc Miami Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eden Roc Miami Beach

Address: 4525 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Miami Beach
#27 Business Hotel in Miami Beach
#28 Spa Hotel in Miami Beach
#31 Family Hotel in Miami Beach
#37 Luxury Hotel in Miami Beach
#43 On the Beach Hotel in Miami Beach
#43 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eden Roc Miami Beach 4*
Number of rooms: 631
Official Description (provided by the hotel):
Oceanfront on Miami Beach, Eden Roc's captivating vibe pulses with a dynamic convergence of modern and classic, delivering the unexpected with a sophisticated and memorable experience. Beginning with the juxtaposition of the historic Legendary Tower with an ultramodern Ocean Tower, Eden Roc inventively merges the best aspects of yesterday with today, taking all to a daring new level of intensity. Located on Collins Ave. This resort flawlessly blends iconic Miami style with fabled glamour, offering 631 spacious guest rooms and suites, four exclusive pools, an iconic Lobby Bar and 70,000 sq. Ft. Of stylish indoor and outdoor meeting and event space. The Spa at Eden Roc, boasts a bevy of indulgent, luxurious treatments and signature services in a perfect harmony of style, service and serenity. Tempting all to come out and play, the revived Eden Roc ethos is ultra-now, pushing the envelope. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Cheap Tickets, getaroom.com, Hotels.com, TripOnline SA, Odigeo, Jetsetter and Tingo so you can book your Eden Roc Miami Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Renaissance Miami Beach
Miami Beach Renaissance

Owners: What's your side of the story?

If you own or manage Eden Roc Miami Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.