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“Great Hotel….” 5 of 5 stars
Review of Eden Roc Miami Beach

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Eden Roc Miami Beach
4.0 of 5 Resort   |   4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)   |  
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20% Off + Daily Breakfast
Ranked #58 of 204 Hotels in Miami Beach
Mount Laurel, New Jersey
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
“Great Hotel….”
5 of 5 stars Reviewed November 30, 2013

Love the Eden Roc,,,Been going to miami since I was young and I love the renovations that they have done over the years….Must stay in new tower ocean views…Older part a little dated…new rooms very cool…..especially corner suites

Room Tip: Stay in new tower
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, December 2, 2013
Thank you for your review of the Eden Roc Miami Beach. We are happy to hear you love our hotel and our modern rooms. I love the corner suites too! Come visit soon - New Jersey is about to get cold!
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2,253 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Moscow, Moscow City, Russia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 28, 2013

This is good hotel for this area for this money.
The good things about staying this place are: nice ocean view, big rooms (+75 bucks), realy nice restaurant on the first floor which was succesfull to satisfy me and my vegeterian wife (it is not easy at all), not too crowdy, beach right away, many pools and fashionable lobby bar, sunbeds for free. The thing that needs to be improved are: beach front cafe could have more interesting food, umbrellas and beach sofas could cost a half price, more people at the front desk, some paintings on the walls inside suites, more comfortable chairs on the balcony and more clean.

Room Tip: highest floor as possible
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2013

RILEY and JOHN from the bar were awesome. Very polite, went out of their way to make us happy and got us late late checkout. Thanks! The place is really awesome. The rooms were very clean and housekeeping was very good. The bed was comfortable and the shower was amazing. We will definitely be back here.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2013

We recently had the pleasure of having cocktails and a fabulous dinner at 15 Steps, Eden Roc's signature restaurant. The food was amazing, the service was eloquent, my business partners and I were so impressed that we have now made this our "new" favorite place. Riley was so gracious, he is so charismatic and service oriented, he really made us feel super special and I have recommended several co-workers and clients to visit since my visit last week. If you visit Miami Beach I strongly suggest you visit 15 Steps. Ask for Riley Phillips, you will be glad you did. Riley's service etiquette, listening skills, amazing smile, and customer service skills go above and beyond what you'd expect only outdone by 15 Steps' amazing and flavorful cuisine which made this special evening complete. Thanks Eden Roc, 15 Steps, and especially Riley Phillips.

Room Tip: We always use Marriott.com and find great deals.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, December 2, 2013
Thank you for your fantastic review of 15 Steps at the Eden Roc Miami Beach. Hearing such amazing compliments from our guests is wonderful to hear - and we are happy you loved Riley as much as we do!
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Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2013

I enjoy going to the Eden Roc lobby bar for drinks with friends. The atmosphere is hot and there is great people watching. I always enjoy a positive guest experience. The bartenders and most servers are great and understand what the guest experience is about. I recommend going to the lobby bar. Ask for Jaime to be your server. He's professional and friendly - stay away from Mercedes. She disappears for long periods of time and takes long to bring drinks. I guess she did not know I speak Spanish and she started to gossip about co-workers and management. She should be working at Denny's. I guess no place is perfect but Eden Roc is definitely a fun place.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hixson, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2013

My wife and I had a nice afternoon lunch at the Cabana and our server, Andira was awesome. I also had an issue with a lost bag and the Bell Captain manager worked very hard to help me recover it.

The hotel is awesome and the service is over the top!!!!

Will stay there again for sure.

Room Tip: ocean front is the best!!!
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, December 2, 2013
Thank you for your comments regarding your stay at the Eden Roc Miami Beach. I am very happy to hear that you had a beautiful oceanside lunch and that we were able to recover your bag! We can't wait for your next stay with us.
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Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2013

My best friend and I decided to go to dinner at 15 Steps at the Eden Roc in Miami Beach. We decided to sit at the bar, and the bartender, Walter, was great! They had a great recipes of signature cocktails and the bartender was very helpful with recommendations. Their cocktail, "Squeeze Me" is very refreshing and delicious, and Walter makes a great espresso martini. My friend had the Shrimp and Grits for dinner, and I had the skirt steak and both were incredible. The restaurant takes pride in their "farm-to-table" mantra, and it definitly shows in the quality and taste of the food. One of the managers, Riley, also came over to see how we were enjoying the evening. He was very friendly and was also knowledgeable on menu options. Riley was an absolutely a joy and his passion for the restaurant and it's service really showed! Overall we had a fabulous dinner on a Sunday night, and we will definitely be returning very soon! I am even planning on doing a business dinner there. They have private dining rooms which are perfect for it!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, December 2, 2013
Thank you for your awesome review of 15 Steps! Hearing that our service was outstanding means a lot and we definitely do take pride in our farm to table dining. We are even starting a garden on hotel grounds! We can't wait to have you back for your business dinner!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eden Roc Miami Beach

Address: 4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Miami Beach
#27 Business Hotel in Miami Beach
#30 Spa Hotel in Miami Beach
#31 On the Beach Hotel in Miami Beach
#37 Family Hotel in Miami Beach
#39 Luxury Hotel in Miami Beach
#45 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eden Roc Miami Beach 4*
Number of rooms: 631
Official Description (provided by the hotel):
Oceanfront on Miami Beach, Eden Roc's captivating vibe pulses with a dynamic convergence of modern and classic, delivering the unexpected with a sophisticated and memorable experience. Beginning with the juxtaposition of the historic Legendary Tower with an ultramodern Ocean Tower, Eden Roc inventively merges the best aspects of yesterday with today, taking all to a daring new level of intensity. Located on Collins Ave. This resort flawlessly blends iconic Miami style with fabled glamour, offering 631 spacious guest rooms and suites, four exclusive pools, an iconic Lobby Bar and 70,000 sq. Ft. Of stylish indoor and outdoor meeting and event space. ELLE Spa, created by ELLE Magazine, the first-ever and only of its kind, boasts a bevy of indulgent, luxurious treatments and signature services in a perfect harmony of style, service and serenity. Tempting all to come out and play, the revived Eden Roc ethos is ultra-now, pushing the envelope. ... more   less 
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Also Known As:
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Renaissance Miami Beach
Miami Beach Renaissance

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