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“Right on the beach!” 5 of 5 stars
Review of Eden Roc Miami Beach

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Eden Roc Miami Beach
4.0 of 5 Resort   |   4525 Collins Avenue, Miami Beach, FL 33140   |  
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Ranked #71 of 205 Hotels in Miami Beach
Certificate of Excellence
Level Contributor
8 reviews
4 hotel reviews
“Right on the beach!”
5 of 5 stars Reviewed November 9, 2013

If you can't afford Fountainebleau, stay at Eden Roc! You walk in to a luxurious lobby. The whole place makes you feel welcome starting with doormen.Beautiful beach right out front. Rooms are spacious and modern. Lots of restaurants from which to chose. Starbucks, too! Had a great stay.

Stayed November 2013, traveled as a couple
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2,942 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mumbai
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 8, 2013

Location is excellent, in the heart of the south beach area very near to the beach .Concierge service was very good.Services of restaurant costly.Overall a good place to stay.It has 4 different types of swimming pools and in new wing each room gives an excellent sear view.Staff on reception and in general very helpful and courteous

Room Tip: one may spend a little more and book a room in the new wing for a good view of baay and sea.differen...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 7, 2013

The Eden Roc is in a beautiful location on Miami Beach that boasts a very trendy, well-stocked lobby bar. The staff is incredibly helpful with luggage, food and beverage service, and check-in/out, aside from one aspect--no one tells you about any of the amenities or services on site. I though 'no big deal, I'll just read up on things to see/do and places to eat/exercise when I get to the room.' Wrong. There was absolutely no literature in the room describing anything about the hotel or the local happenings. I had to discover where I could eat on-site, when the Starbucks located near the entrance of the hotel was open, and where in the world the spa/workout facility was located (on the mezzanine level, I discovered). However, my need to discover may have been the best technique (intentional or not by the staff) to encourage me to explore the hotel grounds and experience all of its intricacies. Overall, I had a wonderful stay and greatly enjoyed a view of both the coastline and causeway in my standard room.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
Level Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed November 6, 2013

I have enjoyed many visits at this hotel over the years. They are always enjoyable! The location is excellent, in the center of South Beach and at the ocean. The room is spacious and comfortable. The ocean view rooms are incredible! The staff is excellent.They aim to please and they succeed at that.I highly recommend this hotel.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 6, 2013

The bartenders Elliot and john really know customer service!! They took care of me all night and really know how to make delicious drinks!! They are the best!! I recommend coming here to anyone. Also, right now is stone crab season and the hotel is getting em super fresh! If you're looking for a good time and a good meal without all the razzle dazzle of a fine dining restaurant, come here!! Of the bartenders are too busy they have this cute little cocktail server with short black hair who seems to know everything about the hotel and the area

Stayed November 2013, traveled solo
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Jim M, General Manager at Eden Roc Miami Beach, responded to this review, November 11, 2013
Thank you very much for your awesome review of the Eden Roc Miami Beach and the Lobby Bar. We definitely have some talented bartenders and are happy to hear you enjoyed! Make sure to come back on the weekends when we have our DJs in house - or maybe for Jazz Night on Thursdays - it is really a great time!
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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 6, 2013

We had booked 2 two-queen size rooms via booking.com as we were traveling with our 3 kids.
The reservation was made more than 1 month in advance and we had specified that we wanted 2 rooms at the same floor, for obvious reasons.

As we checked in, front desk and they told us that we only had 1 room reserved but that they had availabilities for a second room.
I insisted on the fact that I wanted the 2 rooms at the same floor, which was of course not possible unless I upgraded to 2 superior rooms, with a supplement of $50 per room per night.

I was upset, but jet lagged and tired, I accepted it.

We were supposed to meet with our friends in Miami. They told us that they had called the hotel several times, asking if we had arrived, and were surpised to hear from Front Desk that there was no reservation at our name.
Our friend asked to leave a message, but we never received it.

They had sent a fruit basket for us, and the present was returned by the hotel.
When our friends came to pick us up at the hotel on the second day, once again, the staff told them that there was no reservation at my name...

On the last day, our friend had arranged the airport transfer for us.
Of course, when the driver arrived, they told him that there were no reservation at my name...

I complained to the manager who accepted to waive the upgrade fee.

We have rented a car twice from the Hertz desk within the hotel.
The service is convenient in theory as you pick up and return the car directly from the hotel. Unfortunately, the service was very very slow, and we didn't get the car category we had requested.

Apart these bad experiences, the staff was nice, the location very good, rooms are comfortable, quiet and spacious.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, November 11, 2013
Thank you for taking the time to provide a review. We are sorry to hear about your frustrations with your reservations for your room and car service. Your feedback about the level of customer service has been shared with our team.

We hope to welcome you back to demonstrate the qualities of the first class resort you expected. If I can ever personally assist you with your next visit please feel free to contact me directly at jmauer@destinationhotels.com.
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Miami, Florida
1 review
5 of 5 stars Reviewed November 6, 2013

Great hotel, customer service from valet staff to the front desk and restaurant staff. Very accommodating and helpful. the hotel itself is in a perfect location , oceanfront room / suites are the best.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Roc Miami Beach

Address: 4525 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Miami Beach
#28 Spa Hotel in Miami Beach
#29 Business Hotel in Miami Beach
#43 Luxury Hotel in Miami Beach
#52 Romantic Hotel in Miami Beach
#53 On the Beach Hotel in Miami Beach
#57 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eden Roc Miami Beach 4*
Number of rooms: 631
Official Description (provided by the hotel):
Arriving onto the scene during one of the most glamorous eras in Miami Beach history, Eden Roc Resort Miami Beach has always served as a cosmopolitan sanctuary for travelers near and far, ever evolving to meet and exceed the expectations of its well-heeled guests. Today, the resort continues to captivate the hearts and minds of a worldly audience by pairing contemporary sizzle with timeless elegance. The result is a sophisticated resort far away from the hustle and bustle that commands its own place on a generous stretch of beach. It is here where guests can marvel at celebrated and timeless design, internationally acclaimed cuisine, award-winning hospitality, and unprecedented luxury. ... more   less 
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Also Known As:
Eden Roc, a Renaissance Beach Resort And Spa
Eden Roc, a Renaissance Beach Hotel Miami Beach
Renaissance Miami Beach
Miami Beach Renaissance

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