We had booked 2 two-queen size rooms via booking.com as we were traveling with our 3 kids.
The reservation was made more than 1 month in advance and we had specified that we wanted 2 rooms at the same floor, for obvious reasons.
As we checked in, front desk and they told us that we only had 1 room reserved but that they had availabilities for a second room.
I insisted on the fact that I wanted the 2 rooms at the same floor, which was of course not possible unless I upgraded to 2 superior rooms, with a supplement of $50 per room per night.
I was upset, but jet lagged and tired, I accepted it.
We were supposed to meet with our friends in Miami. They told us that they had called the hotel several times, asking if we had arrived, and were surpised to hear from Front Desk that there was no reservation at our name.
Our friend asked to leave a message, but we never received it.
They had sent a fruit basket for us, and the present was returned by the hotel.
When our friends came to pick us up at the hotel on the second day, once again, the staff told them that there was no reservation at my name...
On the last day, our friend had arranged the airport transfer for us.
Of course, when the driver arrived, they told him that there were no reservation at my name...
I complained to the manager who accepted to waive the upgrade fee.
We have rented a car twice from the Hertz desk within the hotel.
The service is convenient in theory as you pick up and return the car directly from the hotel. Unfortunately, the service was very very slow, and we didn't get the car category we had requested.
Apart these bad experiences, the staff was nice, the location very good, rooms are comfortable, quiet and spacious.
- Also Known As:
- Eden Roc, a Renaissance Beach Hotel Miami Beach
- Eden Roc, a Renaissance Beach Resort And Spa
- Eden Roc, a Renaissance Beach Hotel
- Renaissance Miami Beach
- Miami Beach Renaissance
- Official Description (provided by the hotel):
- Overlooking the world-renowned Miami Beach, Eden Roc Miami Beach embraces its role as a timeless treasure, yet welcomes guests with a gracious, new contemporary spirit. Guests can luxuriate in spacious rooms & suites, bask in the sun at one of four refreshing pools or claim a chaise lounge on the beach to watch the waves roll by. Enjoy 1500 Degrees, dine beachside in Cabana Beach Club, seen and be seen at the Lobby Bar and grab a little pick me up at Starbucks. Discover our sanctuary for your senses with the first ever ELLE SPA at this premier Miami Beach resort. ... more less
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