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“No coordination among the staff and half the personnel at front counter are quite blur about most things.” 2 of 5 stars
Review of Eden Roc Miami Beach

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Eden Roc Miami Beach
4.0 of 5 Resort   |   4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)   |  
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Ranked #52 of 201 hotels in Miami Beach
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“No coordination among the staff and half the personnel at front counter are quite blur about most things.”
2 of 5 stars Reviewed October 20, 2013 via mobile

We stayed in a OCean facing room for four days. The view was great but good things ends here.

Check in was a protracted effort. Inspite of the who'll stay being pre paid they made me charge again the whole amount to another credit card account ie I was charged twice before check in. Even now I don't know if they have reversed the dual charging. The reason for this being lack of coordination between staff sitting at the counter and people who manage online payment receipts. Never had such a horrible management of affairs for prepaid check in in any continent yet.

Next irritating thing was the failure of the doors to open with provided keys. Four times during a stay of four days I had to call security to open door due to faulty locks. There are no chairs or phones in the lobby. So each time I had to go down to concierge for informing them of this fault and then stand out in front of the room for 15-20 min before security comes and opens the door. Lousiest experience.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
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English first
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 19, 2013

We stayed here for a friends wedding and had an awesome stay. The room was great and very clean, staff was extremely friendly and very accommodating. The hotel itself is beautiful with a very nice setup. They are right on the beach and have a couple of pools to lounge at. We would definitely stay here again when returning to Miami!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Washington, Maryland
1 review
5 of 5 stars Reviewed October 18, 2013

Eden Roc is a beautiful hotel, Me and my best friend stayed here during here birthday weekend. We were greeted as soon as we arrived, the front desk reps were awesome and provided great insight for things to do in the area. Our rooms were very clean, no complaints. The hotel isn't on south beach but that's why I liked it more, I slept very well and there was not much noise but it still wasn't far at all from all of the hot spots. My best friend and I really enjoyed ourselves!! This is definitely one of my go to hotels when I am in Miami!

Room Tip: Rooms on the new tower are definitely better!
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Verona, New Jersey
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 16, 2013

Eden Roc has multiple pools with a great welcoming lobby. The rooms are updated and very nice. There is more than one pool which is great. The gym could ave a little more equipment for a hotel it's size but it was well maintained and very nice. The only complaint from me is that it still felt a little out of date and it's very much a "help yourself" kind of hotel so don't expect to be catered to. The food was good but nothing amazing. The hotel is also a little far from the fun excitement of downtown Miami. Overall, it's a good place to stay!

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2013

First trip to Miami was unforgettable, and the Eden Roc helped make it so. From the moment I stepped into the lobby, my stress from the previous months of work just melted away. The lobby is lightly scented with something delicious and similar to Kenzo Amour. Something very warm, inviting, and with a touch of sexy. The resort itself is incredibly expansive, with 3 pools + 1 extra pool with a bar. We arrived on a Saturday, and they have a pool party on Sat with fun music and delicious drinks. We stayed in a high level suite with a balcony overlooking the beach chairs and ocean. I could sit on the roomy lounge chaise on the balcony all day, staring out onto the gorgeous blue water. Foot traffic in the resort was rather light as it was not their busy season yet, and I really appreciated having the run of the place. Since it was for a short weekend getaway, we spent most of the time on the beach or walking around South Beach checking out the sights. The staff were extremely courteous, and we would especially like to thank Joseph at concierge for helping us arrange a wonderful tour of Miami. The location of the hotel is wonderful. It is mid-Miami Beach, so plan to take a short cab ride to South Beach and other sights. Well worth the cab fare to be only about 20 mins from the airport (extra sleep in the mornings are a big bonus) and only 10-15 mins from the hustle and bustle of SB. If I ever need another mini-cation to get away from the ordinary, this is definitely my spot.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jim M, General Manager at Eden Roc Miami Beach, responded to this review, October 17, 2013
WOW! What a fantastic review of the Eden Roc Miami Beach! Thank you! It is awesome to hear that our beautiful hotel could melt your stress away and that you were able to experience our helpful and friendly staff. We are excited that Eden Roc is your new getaway!
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lakewood
1 review
5 of 5 stars Reviewed October 14, 2013

our stay in eden roc was super. one word to describe it. they have two towers, we got yhe newer one, it was fashionable, chic, and really wow. the service was out standing. the facility was impeccable, it mad our stay so much better.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Eden Roc Miami Beach, responded to this review, October 15, 2013
Thank you so much for your five star review of Eden Roc Miami Beach! Super is such a great word to describe our beautiful hotel and amazing staff! We appreciate the kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2013

I spent 5 nights, the services were great, very nice and clean hotel. The parking was bit expensive $35 per night. The gorgeous beach area was great just at the backyard, pools were nice too. The stuffs were professional and friendly and nice.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Roc Miami Beach

Address: 4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Miami Beach
#22 Business Hotel in Miami Beach
#25 Spa Hotel in Miami Beach
#32 Family Hotel in Miami Beach
#33 Luxury Hotel in Miami Beach
#39 On the Beach Hotel in Miami Beach
#42 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eden Roc Miami Beach 4*
Official Description (provided by the hotel):
Overlooking the world-renowned Miami Beach, Eden Roc Miami Beach embraces its role as a timeless treasure, yet welcomes guests with a gracious, new contemporary spirit. Guests can luxuriate in spacious rooms & suites, bask in the sun at one of four refreshing pools or claim a chaise lounge on the beach to watch the waves roll by. Enjoy 1500 Degrees, dine beachside in Cabana Beach Club, seen and be seen at the Lobby Bar and grab a little pick me up at Starbucks. Discover our sanctuary for your senses with the first ever ELLE SPA at this premier Miami Beach resort. ... more   less 
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Also Known As:
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Renaissance Miami Beach
Miami Beach Renaissance

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