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“Awesome customer service beautiful hotel!!” 5 of 5 stars
Review of Eden Roc Miami Beach

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Eden Roc Miami Beach
4.0 of 5 Resort   |   4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)   |  
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20% Off + Daily Breakfast
Ranked #58 of 204 Hotels in Miami Beach
Fort Washington, Maryland
1 review
“Awesome customer service beautiful hotel!!”
5 of 5 stars Reviewed October 18, 2013

Eden Roc is a beautiful hotel, Me and my best friend stayed here during here birthday weekend. We were greeted as soon as we arrived, the front desk reps were awesome and provided great insight for things to do in the area. Our rooms were very clean, no complaints. The hotel isn't on south beach but that's why I liked it more, I slept very well and there was not much noise but it still wasn't far at all from all of the hot spots. My best friend and I really enjoyed ourselves!! This is definitely one of my go to hotels when I am in Miami!

Room Tip: Rooms on the new tower are definitely better!
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,249 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (473)
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English first
Verona, New Jersey
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 16, 2013

Eden Roc has multiple pools with a great welcoming lobby. The rooms are updated and very nice. There is more than one pool which is great. The gym could ave a little more equipment for a hotel it's size but it was well maintained and very nice. The only complaint from me is that it still felt a little out of date and it's very much a "help yourself" kind of hotel so don't expect to be catered to. The food was good but nothing amazing. The hotel is also a little far from the fun excitement of downtown Miami. Overall, it's a good place to stay!

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2013

First trip to Miami was unforgettable, and the Eden Roc helped make it so. From the moment I stepped into the lobby, my stress from the previous months of work just melted away. The lobby is lightly scented with something delicious and similar to Kenzo Amour. Something very warm, inviting, and with a touch of sexy. The resort itself is incredibly expansive, with 3 pools + 1 extra pool with a bar. We arrived on a Saturday, and they have a pool party on Sat with fun music and delicious drinks. We stayed in a high level suite with a balcony overlooking the beach chairs and ocean. I could sit on the roomy lounge chaise on the balcony all day, staring out onto the gorgeous blue water. Foot traffic in the resort was rather light as it was not their busy season yet, and I really appreciated having the run of the place. Since it was for a short weekend getaway, we spent most of the time on the beach or walking around South Beach checking out the sights. The staff were extremely courteous, and we would especially like to thank Joseph at concierge for helping us arrange a wonderful tour of Miami. The location of the hotel is wonderful. It is mid-Miami Beach, so plan to take a short cab ride to South Beach and other sights. Well worth the cab fare to be only about 20 mins from the airport (extra sleep in the mornings are a big bonus) and only 10-15 mins from the hustle and bustle of SB. If I ever need another mini-cation to get away from the ordinary, this is definitely my spot.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jim M, General Manager at Eden Roc Miami Beach, responded to this review, October 17, 2013
WOW! What a fantastic review of the Eden Roc Miami Beach! Thank you! It is awesome to hear that our beautiful hotel could melt your stress away and that you were able to experience our helpful and friendly staff. We are excited that Eden Roc is your new getaway!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lakewood
1 review
5 of 5 stars Reviewed October 14, 2013

our stay in eden roc was super. one word to describe it. they have two towers, we got yhe newer one, it was fashionable, chic, and really wow. the service was out standing. the facility was impeccable, it mad our stay so much better.

Stayed October 2013, traveled with family
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Jim M, General Manager at Eden Roc Miami Beach, responded to this review, October 15, 2013
Thank you so much for your five star review of Eden Roc Miami Beach! Super is such a great word to describe our beautiful hotel and amazing staff! We appreciate the kind words.
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2013

I spent 5 nights, the services were great, very nice and clean hotel. The parking was bit expensive $35 per night. The gorgeous beach area was great just at the backyard, pools were nice too. The stuffs were professional and friendly and nice.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2013

We recently stayed at The Eden Roc, Miami Beach for a large wedding and despite a few hiccups, had a good experience with this property. The location, grounds, and scenery are fantastic. The building itself is in great condition and very clean.

There were several service-related issues we experienced which were inconvenient but didn't ruin our trip or experience. At one point, my wife and I were unable to get into our room (late at night) because a different guest with the same last name changed their room. The staff inadvertently moved us and the resolution to this matter took quite some time. While waiting for this issue to be fixed, another unrelated group was arguing with the front desk regarding other similar room issues they were having. Unfortunately, we heard from numerous others in our wedding group that the room / booking experiences we all poor.

Other than the sometimes inept front-desk, the lobby bar staff was a bit snobbish and didn't work overly hard because the drinks all cost premium prices and 18% "mandatory gratuities" are included on checks. Their money is "guaranteed" and they know it.

All and all, if we were to visit Miami Beach again, I would stay at the Eden Roc and plan around as many interactions with hotel staff as possible.

Room Tip: The "Ocean Tower" rooms cost a premium but the views are great and the layout of the room...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2013

I spent 4 nights at the Eden Roc while there for a conference. The accommodations were very nice - the bed was comfortable and the room was clean. The hotel had 4 nice pools with plenty of lounges and spacious outdoor areas. I ate meals at the cabana bar/restaurant which were all good. The beach area was very convenient and it was nice to have a lounge chair at the beach included rather than having to pay extra.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Roc Miami Beach

Address: 4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#30 Spa Hotel in Miami Beach
#37 Family Hotel in Miami Beach
#39 Luxury Hotel in Miami Beach
#44 On the Beach Hotel in Miami Beach
#44 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eden Roc Miami Beach 4*
Number of rooms: 631
Official Description (provided by the hotel):
Oceanfront on Miami Beach, Eden Roc's captivating vibe pulses with a dynamic convergence of modern and classic, delivering the unexpected with a sophisticated and memorable experience. Beginning with the juxtaposition of the historic Legendary Tower with an ultramodern Ocean Tower, Eden Roc inventively merges the best aspects of yesterday with today, taking all to a daring new level of intensity. Located on Collins Ave. This resort flawlessly blends iconic Miami style with fabled glamour, offering 631 spacious guest rooms and suites, four exclusive pools, an iconic Lobby Bar and 70,000 sq. Ft. Of stylish indoor and outdoor meeting and event space. ELLE Spa, created by ELLE Magazine, the first-ever and only of its kind, boasts a bevy of indulgent, luxurious treatments and signature services in a perfect harmony of style, service and serenity. Tempting all to come out and play, the revived Eden Roc ethos is ultra-now, pushing the envelope. ... more   less 
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Also Known As:
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Renaissance Miami Beach
Miami Beach Renaissance

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