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“Loved our stay!” 5 of 5 stars
Review of Eden Roc Miami Beach

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Eden Roc Miami Beach
4.0 of 5 Resort   |   4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)   |  
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Ranked #50 of 200 hotels in Miami Beach
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Loved our stay!”
5 of 5 stars Reviewed August 15, 2013

We got the ocean view of our room. It was nice room with Jacuzzi and patio with beautiful view.I loved the area outside the hotel as well.It's little off the south beach like 4 miles away. There are bikes stand all over and you can rent and return anywhere. It's like $6 an hour. We spent the day in our hotel beach and pool and in evening rented the bikes from our hotel and went to south beach where we returned them. We were glad we ddn't stay at south beach as it's very much crowded. But renting bikes works best and its so much fun as well. We roam almost everywhere. Bus commute is good as well. We took bus and went to downtown. The Mall called BAySide is the place to be seen in downtown.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey T, Guest Relations Manager at Eden Roc Miami Beach, responded to this review, August 16, 2013
Thank you so much for your wonderful review of Eden Roc Miami Beach. We are glad that you enjoyed your view of the ocean and the surrounding area. It’s great to hear that renting bikes to explore South Beach was a fun and rewarding experience. We hope to welcome you back soon.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Orleans
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2013

I stayed at the Eden Roc Hotel for business in June. It was just as Fab as the website said it was! The Lobby was breathtaking! My room was awesome with a balcony that presented a wonderful ocean view! Hungry? There are two restaurants on-site. They were both fantastic!

Room Tip: Get an Ocean view Room!
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey T, Guest Relations Manager at Eden Roc Miami Beach, responded to this review, August 13, 2013
Thank you so much for your wonderful five-star review of Eden Roc Miami Beach! We’re delighted to hear that the hotel measured up to your expectations during your business trip. Your kind comments regarding the restaurants have been shared with our team. We look forward to having you back for another visit, whether for business or leisure, in the near future.
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NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 11, 2013

Eden Roc is a nice hotel, but not worth the money my friends and I paid a night. The restaurant is awesome. It is on the other end of South Beach, so if you are looking to be close to South Beach this is not the location. Will have to catch a cab. Would consider staying here if there were specials.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey T, Guest Relations Manager at Eden Roc Miami Beach, responded to this review, August 12, 2013
Thank you for choosing to stay at Eden Roc Miami Beach during your trip to Miami. We will share your kind comments with our restaurant staff. We recommend you visit our website to explore our special offers and sign up for our newsletter to be alerted when there are new specials. We hope to welcome you back on your next visit to Miami.
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Dallas, Texas
1 review
4 of 5 stars Reviewed August 10, 2013

Stayed here for 5 nights this week with my 11 year old and 8 year old. My kids had a blast playing pick up soccer games on the turf next to the pool with other kids from all over the world every day. Lots of international guests at the hotel and lots of children there as well. If you have kids this hotel is a relaxed environment to stay in.

Food at the pool bar was quite tasty and reasonably priced considering what/where it is. Super convenient access to the beach and back to the pools and bar. We stayed in the original, older building but had a partial ocean view and partial intra coastal view. The room was extremely functional and quite spacious. Although not outdated it could've used some fresh paint colors to help it stay a bit more current and fresh. Rain shower worked well, sink drained slowly. Found the number of TV channels to be quite good - having wifi included was also great.

The overall takeaway though was just how friendly almost every member of the staff were. Having spent a lot of time in Miami I generally associate the city with non existent service/customer service and this hotel was a welcome change to that. This includes my stay at Fountainebleu last year. I was genuinely surprised at how friendly the staff were at Eden Roc.

Everything is relative, but considering what the "top" hotels cost per night, I thought the Eden Roc provided a lot for the price. I would definitely stay here again - contingent on how their pricing changes under the new management group.

Thank you Eden Roc hotel and staff, you made our stay memorable and extremely enjoyable.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey T, Guest Relations Manager at Eden Roc Miami Beach, responded to this review, August 12, 2013
We are thrilled to hear that you enjoyed your stay with us. It is always so nice to hear such wonderful feedback about our hotel and staff. We are also delighted to learn that your kids had a wonderful time and were able to play and interact with the other young guests in a fun environment. We hope to see you again soon.
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Tampa, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

If you like being treated like kings and queens and having a place of ( perfection) and a place of paradise I would say that the Eden roc in all my trips and experiences has met that expectation ' very high level of making the customer happy at any expense. I grew up going to 'Fontainebleau ' next door to the Eden roc and now I would have say I have a much better time and experience going there and all the staff is very friendly and accommodating.... I Highly recommend it to anyone looking for first class!!!!!
Going back Labor Day!!!
Tina & chad Hutchins / from Tampa , Fl

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey T, Guest Relations Manager at Eden Roc Miami Beach, responded to this review, August 12, 2013
Thank you so much for your wonderful review of Eden Roc Miami Beach. We are thrilled to hear about your incredible experience. We will be sure to pass along your kind words to our staff and hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2013

All staff were very friendly and helpful from the valet, housekeeper, concierge, and reception staff. Food at the bar & grill where good. We loved the chicken quadrilles. The lobby bar and happy hour were great too. There are plenty of pools to choose from and direct access to the beach. But I do think the rooms could be cleaned up a little more thoroughly, there was a lot of visible dust in the rooms. For example: our bed lamps.

Tips: Be prepared to take a cab everywhere you go. There weren't any restaurants that where of "walking distance". If your planning to go to Lincoln mall, wet willies, etc. you will have to take cab.

And if you want a great view of the beach stay pay for the upgrade or stay at the tower.

In the end, all I have to say is... I LOVE Miami and can't wait to return. The atmosphere, the beach, & the food are great!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 5, 2013

Great hotel, great locale, excellent food, helpful reception and concierge staff, not a bad word to say bar one small issue, whilst the room was clean on the surface, you noticed that little things has been missed! When this happens, it just makes you wonder what else has been missed. Make sure there is no hair in the drain, that the floor in the bathroom is clean, and the balcony floor at least swept! Its not hard!!!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey T, Guest Relations Manager at Eden Roc Miami Beach, responded to this review, August 7, 2013
We are pleased to read that overall you enjoyed your stay with us and appreciate your comments about your experience with the room cleanliness. Our housekeeping staff works hard to provide clean facilities and we regret to hear that your experience was not up to our standards. Your feedback will be shared with our team and any necessary steps will be taken to refine our service. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eden Roc Miami Beach

Address: 4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Miami Beach
#21 Business Hotel in Miami Beach
#25 Spa Hotel in Miami Beach
#33 Luxury Hotel in Miami Beach
#34 Family Hotel in Miami Beach
#39 On the Beach Hotel in Miami Beach
#41 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eden Roc Miami Beach 4*
Official Description (provided by the hotel):
Overlooking the world-renowned Miami Beach, Eden Roc Miami Beach embraces its role as a timeless treasure, yet welcomes guests with a gracious, new contemporary spirit. Guests can luxuriate in spacious rooms & suites, bask in the sun at one of four refreshing pools or claim a chaise lounge on the beach to watch the waves roll by. Enjoy 1500 Degrees, dine beachside in Cabana Beach Club, seen and be seen at the Lobby Bar and grab a little pick me up at Starbucks. Discover our sanctuary for your senses with the first ever ELLE SPA at this premier Miami Beach resort. ... more   less 
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Also Known As:
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Renaissance Miami Beach
Miami Beach Renaissance

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