I was stoked to travel to the Eden Roc for a conference as I'd never had the chance to visit Miami. When you enter the lobby, the Eden Roc gives the impression of cool style and everything is clean.
My room wasn't ready, so I was given a discount voucher for the day and headed out to the pool to wait. As I hadn't been able to unpack, I purchased sunscreen for an exorbitant $15 at the pool shop. And then my lunch sandwich was equally overpriced. And this is where things started to go downhill. Every food and bev purchase at the hotel (and everywhere in Miami!) has a minimum 18% gratuity added to the bill. I wouldn't have a major issue with this if there service was of a high standard. However, the service was terrible for the entire length of my stay! Lowlights include over 30 minutes to get a mojito at the adults pool only to have it arrive with the ice melted, a 25 minute wait to have a drink order taken at breakfast at 1500 Degrees, and the15 minute wait for a grilled fish sandwich at the pool grill. This is far from the standard of service one would expect from this type of hotel.
When checking in I was careful to ask for a quiet room, far from elevators, as I've had a previous experience with thin walls at a Renaissance property that resulted in a few sleepless nights. My room was around the corner from the elevator and I raised the noise issue again when I arrived at my room. The front desk assured me that the room was quiet, and so I decided not to pay the upgrade fee and forfeited my view. That first night I was so exhausted that I could easily have slept through a hurricane, but after that, every time the elevator dinged I was awoken. And the ding could be heard from the adjoining floors as well. I don't get how all of the Renaissance properties have such thin walls! As a chain, this needs to be addressed.
OK, enough of the bad.... The food at all of the restaurants was excellent, the location on Miami Beach was superb, and the resort was incredibly clean. And the bed was deliciously comfy as well. I took a taxi to Lincoln Road, on the advice of the friendly concierge, my first night at Eden Roc to shop, explore and eat dinner and felt very safe even though I was alone (hubby chose not to join me on this trip).
All in all, I LOVED Miami and can't wait to return. The atmosphere, the air, the food..... all are wonderful. However, I won't be staying at the Eden Roc or any other Renaissance property again.