The check in process was not what I have come to expect from resorts of this quality. For a mandatory vallet process with a price tag, I would have though someone would have at least helped with our luggage. The lobby bar tenders lacked personality and acted entirely put out. I think the mandatory 18% gratuity has degraded customer service. The room was nice and clean and the grounds were lovely and well maintained.
- Official Description (provided by the hotel):
- Overlooking the world-renowned Miami Beach, Eden Roc Miami Beach embraces its role as a timeless treasure, yet welcomes guests with a gracious, new contemporary spirit. Guests can luxuriate in spacious rooms & suites, bask in the sun at one of four refreshing pools or claim a chaise lounge on the beach to watch the waves roll by. Enjoy 1500 Degrees, dine beachside in Cabana Beach Club, seen and be seen at the Lobby Bar and grab a little pick me up at Starbucks. Discover our sanctuary for your senses with the first ever ELLE SPA at this premier Miami Beach resort. ... more less
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- Also Known As:
- Eden Roc, a Renaissance Beach Hotel Miami Beach
- Eden Roc, a Renaissance Beach Resort And Spa
- Renaissance Miami Beach
- Miami Beach Renaissance