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“SPA ONLY Review” 4 of 5 stars
Review of Eden Roc Miami Beach

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Eden Roc Miami Beach
4.0 of 5 Resort   |   4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)   |  
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Ranked #50 of 200 hotels in Miami Beach
Hollsopple, Pennsylvania
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
“SPA ONLY Review”
4 of 5 stars Reviewed December 12, 2012

I book myself two treatments at the Elle Spa in the Eden Roc Hotel. The treatments were wonderful and the facilities were terrific! the spa has a steam room, sauna, multi-stream shower, chaise lounges in the soaking tub area, as well as a room top sun deck for spa guests and a relaxinf quiet room where tea and snacks are served. Unfortunately, the front desk service i recieved upon check in tainted my experience here. the 3 young adults working the desk were unprofessional, giggly, and less than helpful. The attendant who did show me to a lock was knowledgeable, but didnt offer much guidance. I had to ask questions on how to get places - something i know to ask after being at other spas. The receptionist at the desk when i checked out was polite and professional, though. Over all, a very nice place. hopefully the staff is a little more supervised or trained in the future. they gave me an unflattering first impression.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2012

nice location, the view is great, try to hav ocean view room, very romantic room, and view, the bath room is well designed, the room well designed, you will love it, try the full breakfast, you will happy happy after try it, the beach is clean, three swiming pools, the room service is great, the looby is big to engjoy, i will come back.

Room Tip: Ocean View Room, Guest room, 1 King or 2 Queen, Ocean Tower, Whirlpool, Balcony
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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indiana
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 11, 2012 via mobile

We stayed four days at the Eden roc in November. It was awesome. We were upgraded to an ocean view room upon arrival. The girls at check in we're very welcoming. Thank you Karina and Latasha! The lobby is gorgeous! We were in the ocean tower. The rooms are very "Miami" modern and comfortable. The restaurants on the property were excellent. We had breakfast every morning on the property. Actually we rarely strayed from the resort. At night we hung out at the lobby bar before having dinner at the restaurant 1500 degrees. The waitress at the Lobby bar was very good. We had three awesome dinners at 1500 degrees. Very attentive waiters. We hung out at the pools and beach everyday and had a blast. We will definitely return to the Eden Roc.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SOUTHFIELD MI
1 review
5 of 5 stars Reviewed December 7, 2012

I went to the Eden Roc Dec 1, 2012 to celebrate my 44th birthday with a few close friends (girls weekend), and we were amazed at how beautiful this hotel was. The staff was very helpful, the pool area was kept in tip top shape..I cant wait to go back next year! Great job Eden Roc!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Morristown, New Jersey
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 6, 2012 via mobile

Have stayed at Eden Rock twice. It's a very active, happening hotel. The facilities are
abundant with choices of pools, beach, restaurants, meeting rooms,etc. The food was well prepared and well presented at the bar and breakfast. The service at the bar was exceptional. Hannah is a gift to the hotel as a staff member.
The room is comfortable, seemed clean, bright, easy to use.
Servicing the rooms was a problem. In getting ready to take a shower, I was undressed with water on, and began searching for a shower cap. We had dinner reservations and had just enough time for showers, dressing, and getting the car. I couldn't find a shower cap and called room service. I was told they don't keep shower caps in the rooms . They keep the shower caps in a storage closet.... somewhere. I
asked for a shower cap to be brought to the room. The room service operator told me it would take twenty minutes. In following up, I was told that Rennasiance had made the decision to not keep shower caps in the rooms as a way of cutting the budget. Standing naked in the bathroom, getting ready for a shower, is not the time to find out that shower caps is where the budget has been cut. Very annoying.
Two out of four days during our stay, our room was not made up when we returned to the room at 4:30 ish . Towels were not changed or offered generously.
I would not expect a hotel of the reputed quality of the Eden Rock to have these kind of annoyances.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago, IL
Top Contributor
101 reviews 101 reviews
78 hotel reviews
Reviews in 46 cities Reviews in 46 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 5, 2012

We stayed at this hotel a year ago and really liked it so thought we would stay again this year. As we had stayed last year, we learned early on that the hotel is beautiful, trendy, great location and everything is expensive! But, that being said....by taking a short walk you can buy some items in the area and not spend an arm and a leg plus still get the great hotel experience. We walked the beach and found many great small bars that had happy hour in the evenings with two for one and great prices on food. You can have it all that way in this area.

Still love the rooms in Eden Roc. Very trendy, minimal but have everything you need. We have gotten an ocean view both times here with a balcony and love it!

I would recommend this hotel to anyone. If you want to stay here and not leave be prepared to spend some cash but you can still stay here and enjoy the hotel atmosphere and with a short walk....save some dollars and enjoy some of the other properties in the area too. The service at the Eden Roc is top notch.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumberland, Rhode Island
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 1, 2012

My husband and I were only on the property for three days, but it felt much longer in terms of the relaxation and rejuvenation we felt. From the moment we arrived until the time we left, we were impressed by the quality of the customer service we received. Everyone we encountered was warm, friendly, and accommodating, and we felt pampered.

Our flight arrived in the morning, so our room was not ready when we arrived. This was not a problem, as the staff held onto our bags and we were given a 20% off food & beverage coupon so that we could get a bite to eat while we waited. Eating overlooking the beach at cabana was a wonderful way to start our weekend getaway & shift gears. The fish tacos & mango mojito were both delicious. We appreciated the fact that there were healthy options on the menu along with the more decadent ones. Our room was ready by the time we had finished our lunch.

We were in an oceanfront room in the newer tower Our room was spacious & gorgeous. We had a spectacular unobstructed view of the water that could also be seen from the tub or shower. Previous reviewers complained about this, but you can easily cover those areas if you want privacy. The room was modern & the bathroom was exceptionally nice. Our bed was super comfy & I got some of the best sleep in a hotel I've ever gotten. The room was nice and clean.

The food at 1500 was delicious and the service there was excellent. It was a bit pricey, but well worth the quality of everything and the convenience of not having to venture off the resort. If you do choose to leave the property, consider walking to South Beach via the boardwalk. It's a bit of a hike, but a beautiful experience and a great way to work off some of the fabulous food you indulge in while there. It was nice to be in a quieter section of town but still very close to the action for which Miami is famous.

The staff at the spa were wonderful, but the facilities were just okay. I used the spa next door instead. The fitness classes were great and included in the daily resort fee. We appreciated that the beach chairs were also included in the fee. Renting a cabana (it's made out of umbrella material & looks like a halfshell) gave us some privacy along with our shade, and a front row spot on the beach. This was well worth the extra money. Marcus & Chris were especially friendly & helpful in setting this up for us.

As I mentioned in the beginning, it felt like we were there longer than we were. This resort had everything we needed for a relaxing, romantic warm weather getaway. I would definitely recommend this resort

Room Tip: Ask for higher floors in oceanfront newer tower
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Eden Roc Miami Beach

Address: 4525 Collins Avenue, Miami Beach, FL 33140 (Formerly Eden Roc, a Renaissance Beach Resort & Spa)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Miami Beach
#21 Business Hotel in Miami Beach
#25 Spa Hotel in Miami Beach
#33 Luxury Hotel in Miami Beach
#34 Family Hotel in Miami Beach
#39 On the Beach Hotel in Miami Beach
#42 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Eden Roc Miami Beach 4*
Official Description (provided by the hotel):
Overlooking the world-renowned Miami Beach, Eden Roc Miami Beach embraces its role as a timeless treasure, yet welcomes guests with a gracious, new contemporary spirit. Guests can luxuriate in spacious rooms & suites, bask in the sun at one of four refreshing pools or claim a chaise lounge on the beach to watch the waves roll by. Enjoy 1500 Degrees, dine beachside in Cabana Beach Club, seen and be seen at the Lobby Bar and grab a little pick me up at Starbucks. Discover our sanctuary for your senses with the first ever ELLE SPA at this premier Miami Beach resort. ... more   less 
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Also Known As:
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Renaissance Miami Beach
Miami Beach Renaissance

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