Have stayed at Eden Rock twice. It's a very active, happening hotel. The facilities are
abundant with choices of pools, beach, restaurants, meeting rooms,etc. The food was well prepared and well presented at the bar and breakfast. The service at the bar was exceptional. Hannah is a gift to the hotel as a staff member.
The room is comfortable, seemed clean, bright, easy to use.
Servicing the rooms was a problem. In getting ready to take a shower, I was undressed with water on, and began searching for a shower cap. We had dinner reservations and had just enough time for showers, dressing, and getting the car. I couldn't find a shower cap and called room service. I was told they don't keep shower caps in the rooms . They keep the shower caps in a storage closet.... somewhere. I
asked for a shower cap to be brought to the room. The room service operator told me it would take twenty minutes. In following up, I was told that Rennasiance had made the decision to not keep shower caps in the rooms as a way of cutting the budget. Standing naked in the bathroom, getting ready for a shower, is not the time to find out that shower caps is where the budget has been cut. Very annoying.
Two out of four days during our stay, our room was not made up when we returned to the room at 4:30 ish . Towels were not changed or offered generously.
I would not expect a hotel of the reputed quality of the Eden Rock to have these kind of annoyances.