I don't typically write hotel reviews, but I felt compelled in this instance. I should also note that I live in NYC, and am used to spending a lot on food and drinks. In that context, I will say it's been a long time since I felt like I was being ripped off in such a consistent and blatant manner:

1) We arrive at the hotel. We check in. We are given the room key to our "junior suite". The "junior suite" is in fact a rectangular room with a small couch in the corner and a bed. It's slightly wider than their "standard room". Eden Roc, have you recently flipped through the dictionary for the definition of "suite"?

2) Upon check-in, we are informed that there is a $25/day "resort fee". The "resort fee", which was implied to be mandatory, includes such "perks" as access to 2 beach towels per day, 2 generic bottles of water, and wi fi in the hotel lobby. Eden Roc, has anyone mentioned to you that every single hotel with a pool provides pool towels for free, as part of the room rate? And if you are going to insist on charging for the use of such towels, please kindly make sure they don't have holes in them.

3) As part of the check-in process, we are also given complimentary "welcome drink" vouchers. Later that day, we redeem our vouchers. 2 of the 4 "complimentary" drinks ordered are "specialty", which we are told will cost 'a few bucks extra." We then get a bill for $22, which apparently includes $6 surcharge for each "specialty" drink, plus tax and tip for all of the drinks. Eden Roc, is this how you welcome all of your guests?

4) There is no regular parking space. You have to make use of their $35/day valet service, which requires a 15 minute wait very time you would like to access your vehicle


To be fair, the hotel does have some positive attributes:

1) Modern, streamlined decor. It was recently renovated, and is generally clean

2) The location is relatively relaxed. It's a bit out of the way though, so a rental car is recommended if you want to explore Miami / South Beach

3) There is sufficient outdoor pool / lounge space such that you don't feel the need to snag spots early in the morning

We went to the Eden Roc in January. It was awesome. The rooms were beautiful, the brunch in the hotel restaurant was a bit pricey but worth it. You can walk up and down the beach with ease and the staff was very polite. It gets very cold here in Texas in January but in Miami the weather was sunny and '70's. Worth noting: You can take a town car from the airport to South Beach for the same price as a cab. One of the trips highlights was going to a chocolatier about a half mile walk from the hotel. Some kosher joint with the nicest people. We tried 4 or 5 flavor and haven't found a tastier chocolate. Better than Godiva. I wish I could remember the name. Great hotel though. Every room faced the water.

We were in Miami for a wedding and this hotel had a block of rooms for the guests. I made reservations using my AARP discount and got a better rate than the block. I thought we would get a smaller room with no view due to the AARP discount, but I was mistaken. While we were only on the 5th floor, we had a corner room with a wrap around balcony overlooking the pools and ocean. We were in the older section, but the room was completely updated with the large bathroom - with its own oceanview window. The room seemed cold no matter what I set the thermostat on, so I turned it off until bed time and we were fine. The only negative I found was that the carpets were not the cleanest. The staff were all friendly and helpful. My resort fee was waived since we were there for a wedding, but we still had to pay for valet parking. We did not eat in the restaurant because it was too expensive. I took the suggestion of a previous tripadvisor and we took the bus -bus stop right across the street - for 2 dollars to the Lincoln road mall area where there was numerous restaurants and shops. You could eat for a reasonable price or spend more depending on your taste.

Had a beautiful room/ suite with awesome view of the pacific. Ocean breeze and sound of surf with the window open. Nothing bettter.

I like the location although a bit off the main hot spot row. Was nice to be in a more quiet area.


Front desk staff was outstanding