Arrived on Christmas Eve- was informed that I could upgrade the room with several options, however, suddenly every option available was the most expensive rooms there. Felt like it was the bait and switch. Although I was shown my room directly in front of a pool on the first floor; seemed outrageous, I believe they knew no guest wants to travel that far to be directly in front of a pool on the first floor. We also didn't receive fresh towel service.
Secondly, my girlfriends birthday was on Christmas and I was informed that they don't offer special spa discounts for birthday guests. Sorry I confused them with the Mandarin. There food is
outrageously expensive. I thought I could get comparable service by trying this place but I'm utterly unhappy. To have paid over $1500.00, I am so not used to my basic concerns being exploited for more money. I will definitely take my family back to the Mandarin. Unless you're
used to this kind service--take your vacation to a better hotel.
- Official Description (provided by the hotel):
- Oceanfront on Miami Beach, Eden Roc's captivating vibe pulses with a dynamic convergence of modern and classic, delivering the unexpected with a sophisticated and memorable experience. Beginning with the juxtaposition of the historic Legendary Tower with an ultramodern Ocean Tower, Eden Roc inventively merges the best aspects of yesterday with today, taking all to a daring new level of intensity. Located on Collins Ave. This resort flawlessly blends iconic Miami style with fabled glamour, offering 631 spacious guest rooms and suites, four exclusive pools, an iconic Lobby Bar and 70,000 sq. Ft. Of stylish indoor and outdoor meeting and event space. The Spa at Eden Roc, boasts a bevy of indulgent, luxurious treatments and signature services in a perfect harmony of style, service and serenity. Tempting all to come out and play, the revived Eden Roc ethos is ultra-now, pushing the envelope. ... more less
- Reservation Options:
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- Also Known As:
- Eden Roc, a Renaissance Beach Hotel Miami Beach
- Eden Roc, a Renaissance Beach Resort And Spa
- Renaissance Miami Beach
- Miami Beach Renaissance