DO NO STAY HERE!!!! When I was in Miami, I have searched for several hotels. I ended up in the beach plaza hotel. In front desk, Jose helped my friend and I out. We got a room but I was very sensitive to the smell. I came back downstairs and complaint that I could of not stay there any longer because I was getting migraines from the smell. Jose than sent me to a different room in another building which was the same smell. As much as I wanted to stay, I was getting very sick. I came back to the front desk and explained Jose the situation that there is no way I can stay there. He was highly rude and disrespectful! He did not even want to hear me out. Nor did he want to give me back my money. I was in the hotel for not even 10 minutes trying to work it out and I got charged $144.63. Jose told me to go ahead and dispute the pay with my bank because he isn't returning my money back. So I have called Chase and so they disputed the $144.63. On June 13th, Beach plaza hotel fought back the money. I don't believe that it's fair for me to be paying that when I didn't stay. I got sick, highly poor customer service, and hard to get a hold of when I tried to contact management by phone and emails.
- Official Description (provided by the hotel):
- The Beach Plaza Hotel is a historic, three story boutique art deco property that is located in the heart of South Beach. With just one block from the beach, the hotel offers charm and elegance in service and style. With our newly renovated hallways, our intimate lobby bar and our friendly staff, the hotel maintains its historic heritage while offering a modern environment. ... more less
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- Also Known As:
- Beach Plaza Miami
- Beach Plaza Hotel
- South Beach Plaza Hotel