This was a horrible experience for us. I have endure a lot of misfortune over the pass year and my sister decided we should go to Miami for the weekend. She booked this hotel through cheap tickets. When we arrived the night auditor told us he did not see a reservation for us in the system after we showed him the reservation he told us the system was down, while we were there guests left their room and went out upon returning their keys did not work he had to be walking them up to their rooms, the system went down at least 3 times while we were there. Well let me tell you the Night Auditor was rude the pictures were nothing like the website we even showed it to him it's a filthy motel with solicitors, the calibre of guest needs to be desired they were boisterous and very disrespectful especially the males it was unsafe. Being in the hotel industry this was not what I expected and after trying to tell him I know my rights and pointing out what I know from my experience and about customer service he asked us to leave after we refused he had his bartender call the cops to have us remove we demanded a refund and he told us to get our refund from cheap tickets can I tell you they have the worst customer service ever they are still waiting on them to give a refund when they got the money this hotel not worth $200 plus per night. After he called the police for the second time they stayed with us after they realize what was happening Ed from cheap tickets was the only customer service rep that helped us through the end and got us relocated after we found a hotel at 3am in the morning. These people need to be put on blast first and foremost the person who is supposed to be the manager hang up the phone on me the rating says they are a 4 star they're not even a 1 star. If you need a nice place to stay this hotel is not it.
- Official Description (provided by the hotel):
- The Beach Plaza Hotel is a historic, three story boutique art deco property that is located in the heart of South Beach. With just one block from the beach, the hotel offers charm and elegance in service and style. With our newly renovated hallways, our intimate lobby bar and our friendly staff, the hotel maintains its historic heritage while offering a modern environment. ... more less
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- Also Known As:
- Beach Plaza Miami
- Beach Plaza Hotel
- South Beach Plaza Hotel