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“STAY AWAY from "the dump"!” 1 of 5 stars
Review of The Beach Plaza Hotel

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The Beach Plaza Hotel
3.0 of 5 Hotel   |   1401 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
Hotel amenities
Ranked #134 of 200 hotels in Miami Beach
1 review
8 helpful votes 8 helpful votes
“STAY AWAY from "the dump"!”
1 of 5 stars Reviewed February 27, 2013 via mobile

My sister and I booked our vacation for my 21st birthday at the beach plaza hotel. If you look online they have photos of the hotel and it looks like a very nice hotel. Let me just start by saying We were shocked when we walked in. They gave us a room on the first floor that was so small there was absolute no walking space after our suitcases were there and don't get me started about the bathroom. After returning to the front desk the woman working showed us 2 more rooms so we were moved to the 2nd floor. The woman was very polite, sweet and professional. As we entered our new room we checked the beds for bugs and we found a booger on our sheets....yes a booger. We went back downstairs right away and they called housekeeping. The housekeepers said it was an "iron stain" in Spanish because they did not know I understood Spanish. I know what an iron stain looks like and that sure wasn't what it was in fact we took a picture of it beforehand. They changed our sheets. The hotel itself looked nothing like the photos they have posted on the Internet. We went back to the woman downstairs and pulled up the pictures from the website and her exact words were "I wonder where or when these were taken." She admitted that the photos were taken when the hotel had first open which is God knows when... But they need to update there photos because they are very deceiving. Even the TV in the bar was all Statcky. We determined to speak to the manager but were told he is unavailable on the weekends which makes no sense to me because those are their busiest days. She finally decided to call the manager and his words were "if they don't like it they can leave." What a professional man! People came in to see how much the hotel was per night and we warned them not to stay there and they left... It was that bad. The doorman even advised us to not use the elevator. Housecleaning would never leave clean towels the next day and when I would call front desk they would say noone is available to take them to the room that we had To go downstairs to get them... Excuse me what are we paying for!?! We stayed for 6 nights because it was the same week as the boat show and the food and wine festival so it was very difficult to try to book another hotel. If that's how they treat guest who stay for 6 nights I can only imagine if you stay one night! Oh and the complimentary wine you get daily is absolutely disgusting! I forgot the best part! We nicknamed this place "the dump" and the next morning around 7:00am we got woken up by dumpsters. I look outside the "window" and literally see dumpsters. That was our view and alarm clock.. Dumpsters. We took pictures of that as well. Please do not waste your time or money and do not give this rude management business of any kind!

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpowe002, General Manager at The Beach Plaza Hotel, responded to this review, August 1, 2013
Thank you for your very detailed review. We are saddened that your 6-night stay was less than enjoyable. Based on your review it appears that for every time there was an issue, one of our staff members went above and beyond to rectify the issue on the spot. Our hotel is located in South Beach and the City of Miami Beach is obligated to do daily garbage pick-up in order to maintain a clean city. Hence it is not unusual to see a garbage truck daily. Dumpsters are necessary to hold our daily garbage. We certainly would not want them to be all scattered in the city. The housekeeping department religiously services all rooms daily.
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307 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 18, 2013

I stayed here with a friend for 5 nights in the superior kind suite. The room was amazing, very clean, and large i was pleasantly surprised especially after reading the reviews. I cannot say enough about the staff, they were beyond helpful and nice. We were not able to check-in early, but they held our bags until it was time to check-in which was very convenient. The location of this hotel is beyond PERFECT, it was only a block from the beach and a few blocks from Lincoln road. Also, while you are there I recommend hitting up Zesto's across the street for a quick bite!

Room Tip: Get a room in the villas portion of the hotel!
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpowe002, General Manager at The Beach Plaza Hotel, responded to this review, August 1, 2013
Thank you for your kind review. We work tirelessly to offer great service. We also ensure that all our rooms are clean and welcoming. Our location is indeed perfect. We look forward to seeing you soon!
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Saint Paul, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 3, 2013

We only stayed one night here, but I was a little worried after reading some of the bad reviews. We were so relieved when we opened the door to our room. I thought this place was really cool!! They did not charge us any extra "resort fees" other people have written about on here. We paid $25 for them to valet park our car for the night which we thought was totally worth it. The staff was very friendly, easy check in, our room was very clean and huge!! Full sized refrigerator with a small kitchen and microwave. The bathroom was huge too. The continental breakfast was nothing special, but what more do you want people? At least you can grab a cup of coffee and a banana to get you going.
The Location was great, as I said we only had one night in South Beach so we just walked around and explored! I would stay here again and would recommend to anyone.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpowe002, General Manager at The Beach Plaza Hotel, responded to this review, August 1, 2013
We appreciate your gracious feedback. We are glad you did take the time to experience the hotel for yourself and are even more pleased that you had an enjoyable stay. We do have a resort fee; however depending on where you booked your room it may or may not be included in your prepaid package. Majority of our guests pay this fee directly to the hotel at the time of check-in. Parking is very costly in South Beach. This is because most hotels must rely on valet services for parking. Come and visit with us again!
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CA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 31, 2013

You don't have to spend a fortune to have a good time in South Beach. Hotel is reasonably priced, and the concierge is particularly helpful with restaurant reservations, parking suggestions, and tours of any kind. Many languages are spoken here, and the location is one block off the beach.
Their front porch sitting area allows great people-watching and shelters guests from sudden rain storms.

Room Tip: Get a room facing the courtyard; street-facing rooms are noisy.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpowe002, General Manager at The Beach Plaza Hotel, responded to this review, August 1, 2013
We appreciate your feedback. Our location and the cleanliness of our rooms are just a few of our top selling points. We are indeed proud to have a very diverse staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 4, 2013

Stayed for New Years Eve...hotel was a block away from beach and festivities...Comfortable room, cute bar downstairs, friendly staff.... .Excellent location to enjoy South Beach, restaurants and the scene!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpowe002, General Manager at The Beach Plaza Hotel, responded to this review, August 1, 2013
We appreciate the time you have taken to write a review. We are pleased you had a pleasant stay. We are looking forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 2, 2013

Decent hotel - nice and clean rooms. Could have more bright lighting in the room. But the decor of the room is good. Rooms are clean and spacious and very friendly and helpful staff. Parkign as expected is a problem in miami beach - but the hotel staff give honest options for street parking or valet depending on your requirements and stay

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vpowe002, General Manager at The Beach Plaza Hotel, responded to this review, August 1, 2013
We appreciate your feedback. We pride ourselves in the cleanliness of our rooms. We hope to have you here again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Beach Plaza Hotel

Address: 1401 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #134 of 200 hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Beach Plaza Hotel 3*
Official Description (provided by the hotel):
The Beach Plaza Hotel is a historic, three story boutique art deco property that is located in the heart of South Beach. With just one block from the beach, the hotel offers charm and elegance in service and style. With our newly renovated hallways, our intimate lobby bar and our friendly staff, the hotel maintains its historic heritage while offering a modern environment. ... more   less 
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Also Known As:
Beach Plaza Miami
Beach Plaza Hotel
South Beach Plaza Hotel

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