From the moment you arrive at the Redbury (we rented a car) you are greeted by friendly, well trained associates who make you feel at home. My wife and I arrived early so we took advantage of some lunch in the bar at Lorenzo. This would be the first of three great meals in a two day stay. Lorenzo is a cool Italian bistro near the sea devoid of the Miami Beach tourist trap atmosphere. While we were waiting for our room we were informed that we had been upgraded to a Collins Avenue view. When we arrived in our room there was very nice bottle of rose sparkling wine with a note signed by nearly all the staff. Let me personally thank Vanessa who knew it was a special occasion. She and all the associates made sure that it truly was! A couple of comments about the room - no noise even on Collins Street, fantastic bed, great shower, wonderful robes/towels and neat retro vibe. The couple of times I called for something, it was delivered immediately. Top shelf service...
The two dinners at Lorenzo were 5 star. Awesome lamb ribs, grilled octopus, etc. and a wine list where you could find some jewels under $65 a bottle. We ate at the bar each time and Aldo was as good a waiter and bartender as you could find anywhere. Cudos to him, Mike and to Jonathan the GM for creating a wonderful place to drink and dine. I had researched several other restaurants before our trip, but we never ate anywhere else. Enough said.
Thank you again to the Redbury. I have traveled to over 50 countries and the service at this hotel is among the best I have ever encountered. We cannot wait to return - 10 stars out of 10stars!
Steve, Atlanta, GA