Absolutely the WORST hotel experience of my 30+ years of travel. I booked two rooms in January for an April trip. Upon arrival we were told one room was ready, one was not. They lied. There was no room. And we didn't find this out until we inquired an hour later. I had all the documentation, including my credit card statement and the hotel's confirmation email. The woman at the desk was the rudest I have ever met. No sense of customer service at all. No manager was on duty (late afternoon) and it took over an hour to get a front desk manager in on the conversation. The hotel did not have the second room available. I tried to resolve this situation with every scenario possible at the front desk, since the woman clearly was incapable of saying anything other than "we do not have a room" nor capable of any original thought and still got nowhere. And they could not have cared less. They offered to ship two of the four of us across town to a lesser hotel. Not acceptable as we had one car. I had no choice but to find another place to stay, which I did (God bless Marriot). Only AFTER I made two reservations at the Marriot (which I did in front of them ) did they refuse to refund my money. The front desk manager said the manager he talked to on the phone (from some mysterious back room) would not refund our money, even though they did not honor the booking they had confirmed and charged us for in January. BEWARE travelers. This hotel is a shaky operation. STAY AWAY. They ripped me off for more than $600.00 and did it in a way so slimy I still can't believe it. Not one call from my attorney to either the manager or general manager was returned.
- Official Description (provided by the hotel):
- The President Hotel is located directly on Collins Avenue, minutes away from the famed pedestrian shopping and entertainment center of Miami Beach, Lincoln Road, as well as a vast array of restaurants, cafes and other entertainment venues. Tastefully renovated in 2008, the 64 guest rooms are all different, each appointed with one wall entirely covered with a picture portraying green elements of nature and complemented by an accent decorative pattern in a stylish cut-out sequence. ... more less
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- Also Known As:
- The President Hotel Miami Beach