My partner and I spent 4 nights at the hotel during our recent visit to Florida. Having stayed at various hotels incl Islander Resort at the Keys during our trip we were looking forward to some Art Deco style in Miami. The tripadvisor reviews were suggesting a home from home though not sure I would agree with that:
The hotel was easy to find and the parking in front made it easy to unload the car. Michael who was on desk duty was very friendly helping us with our luggage and though we were a bit early for check in he quickly made sure our room was ready. We also received good service on departing with the hotel organising our taxi and helping us with our luggage. The room size is adequate and the beds comfortable. But this is all there is.
The door leading from the lobby to the corridor of which the guest rooms are leading off was supposed to be automatic but was broken. This resulted in the door only to open half way and with a lot of strain. It took 2 days to fix it. The door and corridor look like they have had a hard life - scuffed and tired. One evening there were even empty yogurt pots on the fire extinguisher box.
As encountered on a number of occasions there is no separate bathroom but an open wet area of which the toilet and shower lead off. While the double bed rooms feature a curtain between the bedroom and the wet area our king room did not. Not sure if privacy and the ability to block out the light from the window in the shower is not considered important for king rooms?!
The shower is classed luxurious but the overhead shower head was not working upon arrival, leaving us to contort in all sorts to wash our hair using the 3 side shower heads. The grouting is rough underfoot and the drain slow, and smelly! The glass shower door was covered in scum marks and difficult to open.
The aircon unit had created a large puddle of water on the floor and the toilet, once flushed would not fully stop resulting in the cistern filling up noisily every 15 min. I reported this to the desk but was told that it had to be looked at in the morning. The shower head was fixed the following day. Though we kept having issues with the toilet which even flooded one even leaving dirty water leaking onto the bedroom carpet. When reported to the night porter we were handed a plunger and some towels to sort it out ourselves, but not before having been accused of having flushed something down that we shouldn't have - which we certainly didn't! During our 4 night stay we only received additional shower gel / shampoo after 3 nights. We would have rationed the amount we used had we known we had to make do with the little bottles we found on day 1.
The windows might be noise cancelling but that does not guarantee a silent night. If you happen to be close to the ice machine / house keeping cupboard in the corridor prepare yourself! The walls are thin and you can hear every conversation that takes place in the corridor, the housekeeping staff moving their equipment etc.
The hotel states they have concierge service, though hardly a service if the majority of desk staff is not speaking English well. When we wanted a recommendation for a Chinese restaurant we eventually were provided with a suggestion in the neighbourhood - only to find out that the restaurant closed down 2 months ago. Lucky we googled it before we set off.
There is a lot of reference to Europe in the hotel brochure, though I wouldn't class not having a hospitality tray in the room very European. Having to go to the lobby to get a cup of coffee in the morning wearing the one bathrobe provided for 2 people to share is not my ideal for a good start to the day...
Disappointing finale to an otherwise enjoyable trip to Florida.
- Also Known As:
- Hotel St Augustine
- St Augustine Hotel
- Official Description (provided by the hotel):
- Restored Art Deco building dating from 1932 & renovated & re-opened 1999. ... more less
- Reservation Options:
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