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Hotel St. Augustine: Traveler Reviews

3.0 of 5
347 Washington Avenue, Miami Beach, FL 33139 (South Pointe)
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Hotel St. Augustine
Ranked #48 of 198 hotels in Miami Beach
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374 reviews from our community

Traveler rating
    124
    166
    49
    27
    8
See reviews for
Families
29
 
Couples
204
 
Solo
19
 
Business
18
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Auburn, Washington
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Not Impressed with our room”
2 of 5 stars Reviewed September 30, 2012

We reserved our room based on reviews in Trip Advisor but I was truly disappointed in the experience.

First Parking - the parking log they provide (and charge for) is a challenge to get into and manuveur if there is more than 2 cars parked. And if you have a low car don't even attempt it! You have to go over some pavement that is uneven (to say the least)

Second Our Room - The first thing you noticed when you walked in our room was the musty smell. Once in there you adjusted but it was very obvious when you walked in. According to the 'amenities' there was to be an ironing board/iron in the room. I called the front desk and they did bring one up immediately but it was a dorm style ironing board to use on a table - only there is very little counter space. The ironing board was also bowed in the center and the iron was black (I was afraid it might mark my clothes - but it didn't). Next the bathroom door - it was impossible to latch it closed. While not a big deal it should have closed completely. I will say the spa shower was great! Although the amenities that were to be available in our room for the shower were in in the cabinet (they do cost $ - but there were not available to purchase)

Third the breakfast - It's very limited which is ok - but one of the days there was not even coffee available. I had to find yogurt myself as the staff was handling both the front desk as the breakfast bar. There were dirty dishes very where because of the limited staff.

Location is great for South Beach - 2 blocks to the beach

Room was clean & cleaning staff was always very friendly.

The 2nd night we came back in and our room key didn't work - we were told they were trying to reach us because it was a full hotel and they needed us to move our car for better parking. So at 1am we moved our car and no one ever did come park in the spot we moved from. I really don't think our car was parked blocking the one spot - it's very tricky to get into the lot. Needless say after that lockout our keys never worked more than once. It became a hassle having to run down stairs to get our key reset.

Room Tip: Do not get the room at the far end of the hall (2nd floor) --- it smells musty!
See more room tips
  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, Manager at Hotel St. Augustine, responded to this review
October 4, 2012
Thank you for your feedback. We sincerely apologize for any problems you had with your stay.

We pride ourselves in service excellence and assure you our staff is fully trained with a proven track record of exceeding guest expectations.

We always do our very best to follow up on guest concerns and I wish I had known of your disappointment with your room so I could have taken steps to address your concerns.

I would like to contact you directly to reverse your negative opinion of us - kindly send us your details and I will reach out to take the next steps or contact me directly at 305-532-0570.

Thank you again for providing us an opportunity to rectify this situation. We look forward to hearing from you again soon.
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Port of Spain, Trinidad
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Terrific!”
4 of 5 stars Reviewed September 24, 2012

I have only great things to say about this hotel. The room was clean, comfortable and of course, that amazing steam room/shower. A-MA-ZING!!!

The hotel was in a quiet area, away from the hustle and bustle but still close enough to things. The service was fantastic and special thanks to Ricky and Alejandro at the front desk for the personal attention. I highly recommend this hotel.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad y Tobago
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
109 helpful votes 109 helpful votes
“Great nest On the beach”
4 of 5 stars Reviewed September 4, 2012 via mobile

We had planned a weekend get away from the Caribbean to Florida, by coincidence it was Labour Day Weekend here so expected SoBe to be "crazy"

Decided on a location with easy access in and out of the beach and this hotel in the SoFi neighborhood was perfect.

Based on good reviews and great response from "Marisol" via email and their Facebook page, our choice was easy.

The 2 story art-deco building is located on the quiet end of Washington close to shops on Collins and the beach.

Small and charming lobby, and a corridor to rooms. Ours was 106 and was very spacious, king bed and awesome corner steam shower. The best hotel shower I've had in a long time .

We did not participate in the continental breakfast in the lobby because TASTE BAKERY on 9th and Alton or PAUL on Lincoln and Drexel were great breakfast options.

Had a fab dinner at Juvia and Yard Bird. Katsuya was a huge disappointment.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackwell, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Looking forward to going back again”
5 of 5 stars Reviewed August 26, 2012

Been here three times before - last time September 2011 - going back next week ! Can't wait. The breakfast does the job - coffee, danish, cereal and yoghurt around an informal bar style setting with fantastic attention from the staff. Rooms are large as are the beds - hanging space could be larger but the place is in a great loctaion for the beach, downtown and everything Miami Beach has to offer. Get there!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Metropolis, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“steam shower”
1 of 5 stars Reviewed August 24, 2012

dont let the looks be decieving, not all thats cracked up to be. Stayed here because of the shower and location, the steam shower never worked i complained and all i got was someone will be here to fix it . which never happened. location is ok but i will never be back to this hotel, do not recommend it at all there are a lot nicer hotels in the area

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, Manager at Hotel St. Augustine, responded to this review
October 4, 2012
We sincerely apologize for your steam shower not working- we know that it is one of the features of our rooms that our guests enjoy the most. Unfortunately this unique feature requires specialized repair; and your stay was not long enough to get it repaired by the time you checked-out. We would like to contact you in order for us to turn around your guest experience.
Please send me your details so I can reach out to you or contact me at 305-532-0570 so we can discuss .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel St. Augustine

Also Known As:
Hotel St Augustine
St Augustine Hotel
Address: 347 Washington Avenue, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach > South Pointe
Amenities:
Free Breakfast Free High-Speed Internet Pets Allowed Wheelchair access
Hotel Style:
#14 Best Value Hotels in Miami Beach
#39 Romantic Hotels in Miami Beach
#53 Family Hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Restored Art Deco Hotel dating from 1932 & renovated & re-opened 1999. ... more   less 
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