Dealing with these people was surreal. After booking this hotel through hotels.com, I arrived there with the family. The first thing the desk representative that evening told us was that he probably couldn't accommodate us for the nights we booked. That's always reassuring. They actually showed us a chart of their rooms and their bookings to prove that they were not making it up. That's not the point. The point is to not represent your hotel as one having vacancies if you don't!
The following day, we were told that we would have to move to another room. The following day, were were told to get ready to move again. We asked whether they'd asked any other guests to move. This seemed like a novel idea to them. We had to repeat to them the question, "Why are you asking us to move twice before other guests are being asked to move once?" The lady at the front counter became upset, saying she was out for a long time on a medical leave, that this was her first day back and that she didn't appreciate being talked to like we were talking to her.
I have a big issue with hotels.com as well. I called the company during this debacle and was told by a representative that they would credit us for two of the nights to recognize the aggravation. A month later my credit card bill arrived, and of course, it had no credit. I called hotels.com and they had no record of my call or their promise. When I asked for a supervisor, I was told that the identify of this person could not be revealed because of security reasons. What cowardice.
The Starlite and Hotels.com, a perfect marriage of losers.
PS: Have another moment? I just received my latest hotels.com statement via email. With regard to the 10 nights and the 11th is free program, the company has us credited for only half the number of nights that we stayed on this trip. What a joke.
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- Also Known As:
- Starlite Hotel Miami Beach
- Starlite Miami Beach