My friend and I decided to have lunch at this place after being told we could get 20% off the total bill. I ordered a diet coke and received a cocktail sized glass of diet coke. I didn't think much of it because we were staying on Miami Beach, where everything is served in cocktail glasses. We ordered our food, after staring down our waiter and trying to get his attention away from his mobile phone and on to us, and after about a half hour wait our meals came. The food came out by another waiter from the hotel next door, and it was very oily for a wrap! The diet coke I had ordered did not taste as it should, so I didn't drink it. It was as though the soda and the syrup had not been mixed through properly. When we finished eating our meals (although most of it was left on the plate!) we again had to get our waiters' attention away from his mobile phone. We received the cheque and noticed that they had not taken the 20% off that they had promised. Upon further examination I also noticed that they had charged $12 for the diet coke, which did not taste like diet coke! I spoke to the lady about the 20% off and she got the waiter to change that straight away, however the waiter did not like to do so. I also wanted to get the $12 diet coke taken off cheque because I did not believe I had drunk enough of it to warrant me paying for something that was not what I expected. The waiter did not take this complaint very well. He was rude, arrogant and wouldn't listen to what I was saying. He refused to take off the diet coke, and stood over us, waiting for us to pay. He also declared that he wouldn't take off gratuity, tips or anything else from the cheque, which I thought was completely unreasonable, seeing as most of the time he didn't do his job anyway!
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- Also Known As:
- Starlite Hotel Miami Beach
- Starlite Miami Beach