From begining to end, we had to hassle with the manager, who is very polite and accomodating, but the hotel is so poorly managed. First of all we reserved an ocean view w/terrace and got a small, dark oceanview, no terrace. Since we checked in late, I didin't realize the discrepency until the next morning. I called the manager who apologized and seemed surprised that no one explained why when we checked in. Aparently the owner of the terrace unit we were supposed to get decided to sell it. Yeah, right...
He did give us a choice of other rooms and we selected a larger, lighter one bedroom. Still no terrace. The did reduce the rate however.
It took almost 35 minutes for the valet to get our car. Again I had to go see the manager and he called them. I told him to remove valet from our bill and we ended up putting the car in a self-park a half block south. Worked just fine that way!
When the bill came, the valet charges were on it, as well a double billing of resort and other taxes, which my husband caught and had them take off. The muttered something about the computer being the problem with that.
And the 25% off breakfast at the restaurant downstairs is a joke. It's only on certain items. Still cost us over $30 every morning.
There is no fitness room. The rooms are run down and I swear we got a double bed...not even a queen. You can do much better!!
- Official Description (provided by the hotel):
- Here at Bentley Hotel South Beach in Miami’s South Beach, guests love to make themselves at home in our stylish, sophisticated, and spacious suite accommodations which have been designed to reflect the beauty of the beach just outside our doors. All you need to do is check-in, kick off your shoes, unpack, and relax. We will take care of the rest. Every comfort is right at your fingertips including European styled kitchens or kitchenettes, Italian marble bathrooms, mini-bars, a telephone with voicemail, high-speed wireless Internet access, in-room safes, plush terry bathrobes, individual temperature controls, and daily housekeeping services. Escape to the beautiful Bentley Hotel & Beach Club, recognized by Official Best of Florida, as the “2010 Best Boutique Hotel in Florida”, the Bentley Hotel & Beach Club offers luxurious amenity-rich suites, an award-winning rooftop pool deck and exclusive Bentley Beach Club access. The Hotels prime location on South Beach’s Ocean Drive is also only a half mile away from Lincoln Road Mall and the Miami Beach Convention Center. ... more less
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- Also Known As:
- Bentley Hotel Miami Beach