Staff was mostly friendly. Rooms were ok.
PROS: Cool Art Deco building with nice veranda, pool area and lawn area. Good location, walking distance to restaurants and shopping.
CONS: It should be beachfront, but there was some sand dredging work being done right in front of the hotel. There was a huge fenced in area with very large and loud equipment – an ugly sight. Not hotel’s fault but… There was no hotel beachchair/umbrella service at beach, so hotel referred us to vendor that offered guests a discount. Turns out vendor was set up next to the noisy equipment and they offered ½ off umbrella rentals (a whopping $2.5 off from the $25 for chair/umbrella set). We ended up to walking away quite a distance to get away from the noise.
Then hotel decides to power wash the pool area while guests were lounging at the pool! They made all guests move to one side of pool and closed off the other side. They were very loud and it reeked of gasoline. Now hotel guests couldn’t have a nice experience at the hotel beachfront nor the hotel poolside – they should have at least postpone the pool work until beachfront was cleared.
Pool guy wouldn’t help us set up poolside lounge chairs which had being stacked out in the lawn area. I asked for help but he didn’t, he just stood there and chatted with co-workers while my 84 year old in-law had to get his own chair and struggle to lift it over other guests to get by! We were assigned rooms on main floor. We asked if possible to change rooms on another floor, but receptionist didn’t even check – she just said no. The long hallway (main corridor) was really dark and you could hear people in hallway at all hours. TVs didn’t work properly and the ‘Wi-Fi for AT&T customers only’ didn’t work at all. Housekeeping didn’t clean rooms until very late in the afternoon, even after requesting service. Manager didn’t respond to our request to talk with him. It was a very disappointing experience for us.
- Official Description (provided by the hotel):
- Oceanfront in the heart of Miami Beach’s Art Deco District and South Beach’s finest location. Authentic deco restoration, directed by our owners and embraced by our hand-selected staff providing cordial hospitality. Features 100 Guestrooms: offering all-white bedding, down comforters, Art Deco decor and unique 1930’s-inspired alarm clock with safes, bathrobe and iron/ironing board. Services include: heated swimming pool, Verandah Dining Terrace, WiFi, satellite television and Valet parking, rooftop Terrace and Solarium, business center and Fitness Center. ... more less
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- Also Known As:
- Richmond Hotel Miami Beach
- Richmond Miami Beach