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“Bugs In Bed” 1 of 5 stars
Review of South Seas Hotel

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South Seas Hotel
3.5 of 5 Hotel   |   1751 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #99 of 202 Hotels in Miami Beach
1 review
“Bugs In Bed”
1 of 5 stars Reviewed June 24, 2014

A friend and I stayed at the South Seas Hotel in Miami for a few nights. After the first night, we noticed a few bites on our feet. The second day, we searched the beds looking for the cause; we found several ants, larger than usual, in-between the box spring and the mattress as well as underneath the fitted sheet. We immediately contacted the staff, whose only response was “What do you want me to do about it?” Upon finally getting a supervisor to accompany us to the room, his response was to laugh at us and simply say, “Those aren’t bed bugs.” The staff was hesitant to give us another room and acted like it was an inconvenience to clean our room. I would NOT recommend this hotel to anyone. For a few dollars more, you can get better service at a comparable hotel two doors down.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Staff and Management at South Seas Hotel, responded to this review, June 30, 2014
Dear Stephanie:

We appreciate your feedback during your recent stay with us. It seems that we did not meet your expectations during your visit and we deeply apologize for it. We wish our Management were made aware of your incident during your stay, as we could have done everything within our hands to address any concern to your satisfaction. We have reached out to your personal email in order to discuss how we can make it up to you.

If you ever travel back and wish to give us another chance we will be happy to turn this experience around for you.

Sincerely,

Staff & Management
South Seas Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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909 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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london
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 22, 2014

We stayed here June 14-21. This was our third visit and we will definitely come back again. We're from the Uk and were checked in within minutes of arriving at reception- something you really appreciate after a 9 hour flight. Our main draw to the hotel is not only it's location, you're literally on the beach, but also the friendly and efficient service we received from everyone. Breakfast was a relaxed affair, self service, but everything replenished speedily when required. The rooms were spotlessly cleaned every day, and nothing seemed too much trouble for anyone. It's so nice to be able to stay somewhere that's both relaxed and has that friendly feel, something we feel is lacking in the larger corporate hotel chains. Keep doing what you're doing south seas. See you in October.

Room Tip: We've stayed in various rooms during our 3 visits- ground floor, upper floor facing the pool, si...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Staff and Management at South Seas Hotel, responded to this review, June 26, 2014
Dear Valued Guest:

We appreciate that you have taken the time to review the South Seas Hotel. We are glad to read such a nice review and to acknowledge you had a pleasant time during your long stay. Our team is always greatly motivated by our guests' positive reviews and it pleases us to know that you enjoyed our location, complimentary breakfast, and our relaxed and friendly atmosphere.

Anything we can assist you with on your return, please do not hesitate to contact us direct at vacation@southseashotel.com or 1-800-345-2678.

Warm regards,

Staff & Management
South Seas Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 17, 2014

Have stayed here numerous times. Everyone here is professional and friendly. The rooms are basic, nothing fancy but everything works and the rooms are spotless. They have an awesome
expanded continental breakfast in the morning that can't be beat. The pool is large and you are right there on the beach. You can walk everywhere within minutes. I recommend this hotel without reservation.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Staff and Management at South Seas Hotel, responded to this review, June 19, 2014
Dear Valued Guest:

Thank you for sharing your experience with us, and all of our future guests! We are glad that you were content with our cleanliness, breakfast and everything that we have to offer. We take care of our guests like family and being praised for what we do is always very appreciated.

Please think of us the next time you visit our beautiful Miami Beach and don’t forget to contact us direct at vacation@southseashotel.com or 1-800-345-2678 to find out about our Hotel Packages!

Warm regards,

Staff & Management
South Seas Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan Beach, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 6, 2014

My boyfriend and I stayed at the South Seas in February 2014 during a whirlwind trip to FL. Our room was large, clean and very comfortable. The front desk staff was professional, greeted us immediately and directed us to some nice places to go later in the evening. The poolside area is lovely with a large pool, lots of seating and palm trees swaying in the breeze. Location is very close to the nightlife of Miami but not so close that it's loud. I would definitely return. And the complimentary breakfast was nice, too.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Staff and Management at South Seas Hotel, responded to this review, June 11, 2014
Dear Laura:

Thank you for choosing the South Seas Hotel and reviewing your recent experience with us. We constantly welcome couples and families from around the world and everyone seems to agree that we have a caring and attentive service team. We are happy that our staff made a positive impact on your experience; service is our main focus as we want every guest to feel welcome and take home fond memories from their stay.

Hopefully we will see you and your boyfriend in the near future for a longer time frame. Please don’t forget to contact us direct at vacation@southseashotel.com or 1-800-345-2678 to find out about our Hotel Packages!

Kind regards,

Staff & Management
South Seas Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 5, 2014

May was my second visit in 2014. (I go about five times a year.)

Valet keeps getting better which is a welcome change.

Front desk crew is always awesome. Anna and Laura should be called the dynamic duo. Adore them.

A little mix up with the room but it was rectified. Love love love the room I had. Best one ever!

Re: pilikia. I wished they served healthier options. I'd eat there more. Over the years each time I went I'd gain weight! Food is delish, but oh so fattening.

Antonio at the pool was unbelievably attentive and helpful to meoso that I could work, poolside. Many many thanks to him for his kindness..

Headed back to south seas next week! Go Heat!!!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Staff and Management at South Seas Hotel, responded to this review, June 11, 2014
Dear Anahid:

We truly enjoy reading your kind feedback! Our service team is glad to see that you had another great stay at our hotel. Please accept our sincerest appreciation for your compliments about our attentive and caring staff, especially Ana, Laura and Antonio who created lasting memories.

On your return, make sure to ask our Front Desk associates about our special game time big screen viewing, where guests will be able to enjoy the NBA finals and the upcoming World Cup. Should you have any last minute requests, please make sure to contact us direct at vacation@southseashotel.com or 1-800-345-2678.

Warmest regards,

Staff & Management
South Seas Hotel
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Montreal, Canada
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 4, 2014

Stayed at the South Seas Hotel with my boyfriend for 3 nights in April 2014 and absolutely loved it!! I recommend this to anyone looking for great value, a charming resort feel and an awesome location. Staying here was the best of both worlds- relaxing oasis on the beach in the heart of bustling south beach near great restaurants, nightlife and shopping. Our room was comfortable and clean and we had a beautiful view of the pool and ocean. Obsessed with the fish tacos at the resto bar... delicious!!! We had it everyday.. couldnt resist it as a snack during happy hour. I will definitely book at the south seas again if back in miami.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Staff and Management at South Seas Hotel, responded to this review, June 11, 2014
Dear Jen:

Thank you for sharing such a nice review about the South Seas Hotel. We are happy to hear that you enjoyed your overall stay and appreciated our hotel amenities and unbeatable location. Our Chef was glad to know that our fish tacos became your favorite appetizer during happy hour.

We hope your travels will bring you back soon enough so you may try every item on our upcoming “World Cup Special Menu”. Always contact us direct at vacation@southseashotel.com or 1-800-345-2678 to find out about our Summer Packages!

Best regards,

Staff & Management
South Seas Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bedford, Massachusetts
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 2, 2014

My boyfriend and I go to Miami once a year and The South Seas Hotel has always been our go to place. It's nice to know that we'll get the same pleasant experience every time we visit. The Hotel is always has that fresh and clean feel to it and the staff is super friendly. I highly recommend South Seas to anyone looking to unwind and have a relaxing vacation in Miami!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Staff and Management at South Seas Hotel, responded to this review, June 3, 2014
Dear Michelle:

Thank you so much for recommending the South Seas Hotel to everyone, it means a lot to our team. We are very grateful for your loyalty to our hotel and all your nice words, especially for considering our hotel your "go to place" in Miami Beach. We do hope your tips can provide insight to future travelers!

We would be delighted to have you back again soon! Please remember to contact us direct at vacation@southseashotel.com or 1-800-345-2678 to find out about our Summer packages!

Warm regards,

Staff & Management
South Seas Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about South Seas Hotel

Address: 1751 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#69 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — South Seas Hotel 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Stay right on the ocean. On South Beach's hippest beachfront block, the South Seas Hotel is an A-list boutique hideaway in Miami Beach. It's within walking distance to a host of trendy shops and inviting cafes of Lincoln Road Mall and Ocean Drive. Guests also conveniently walk to south beaches hottest clubs while enjoying some of best people watching anywhere. Swimming pool & complimentary breakfast. Enjoy a bountiful breakfast overlooking the pool and sparkling sands of Miami Beach. Take a refreshing dip the turquoise ocean or relax in our palm-bordered swimming pool. Have a drink, dine poolside at our beach front café, or nap in a hammock in our shady palm garden. At night, tiki torches illuminate your romantic beach side hideaway. Sleek Art Deco-style setting. Gleaming terrazzo floors underline the mid-century modern flavor of the intimate public areas. Vintage photographs from Miami's red-hot Roaring Twenties line the corridors, linking South Florida's fascinating history with today's excitement. Bright tropical flowers frame the breezy entrance, where guests always receive a warm welcome from the friendly staff. Bright, fresh rooms. Luxurious amenities. Orchids accentuate the guest rooms, which are spacious for historic South Beach. Views may encompass the ocean, the pool, or the sparkling city lights. Flat panel TVs, iPod docks, waffle-weave robes, luxury bed and bath linens, complimentary Wi-Fi in all rooms and public areas. Also included in room rates are daily newspapers, business center, and beach towels. A conference room and event space is available for rental. o Oceanfront hotel in the heart of Miami Beach's South Beach o Vintage Art Deco hotel with luxurious modern amenitieso One block to the Miami Beach Convention Center o 20 minutes to Miami International Airporto Walking distance to exciting Lincoln Road Mall and concert halls o 15 minutes to the Port of Miami ... more   less 
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Also Known As:
South Seas Miami Beach
Hotel South Seas

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