I went to this hotel with low expectations due to the service I had received in simply trying to book the room and a spa reservation for the one day we would be staying.
Checking in was about the level of service I was expecting (not great). However, I was pleasantly surprised with the cleanliness and appearance of the hotel (I found it to be quite the opposite of the run-down or dirty hotel some previous reviewers have described).
When we began settling in is when the disaster began. The room did not have a balcony, so we decided to lift the window shades so we could actually see our ocean view. THEY WOULDN'T STAY UP! We had to tie the shade strings to a lamp and to chairs to keep the shades open. We then decided to open the windows for some ocean air -- they also WOULDN'T STAY UP! After they all came crashing down (this was not for safety purposes, they were just broken), we had to prop them all open with books. As we opened the ironing board, it too WOULDN'T STAY UP! In 10 minutes, everything we had attempted to use was broken and kept falling down! Thinking we must be on Candid Camera, we decided to just ignore it and go to dinner - after all, we were just going to sleep there and leave after showering the next morning, how bad could it be???
The night's sleep was horrible - my boyfriend's feet were hanging off the bed it was so small. Then our faulty alarm clock kept going off randomly from 4am-5am until we finally had to get up, pull the bed from the wall to reach behind and unplug it.
We had spa appointments the next morning prior to checkout. This isn't a spa review site, so I won't get into it. But, it was one of the most disastrous experiences I've ever had: let's just say it involved, among many other things, a staff member CRYING in the spa locker room.
We had a wonderful time in Miami Beach, but it was completely despite this hotel. It is very safe to say we will NEVER stay there again and would never recommend it to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Spa