This was our third straight year at the Ocean Point. We were in a two bedroom suite on the 24th floor looking straight out to sea. I keep reading people who have had lousy service but this has never been the case for us. It's always been friendly and prompt. Some people, I believe, just feel more "entitled" then everyone else. These are the same folks who get upset because not everyone in the world speaks English.

Anyway, while we managed to stay this year during a cool spell, still four out of six days were fine on the beach and on the two days that weren't we found other things to do. A highlight on our last night was the fact that we were able to watch the Kansas Jayhawks whip Kansas State on ESPN. Go Hawks!

We'll be back.

This is not the fanciest place in the world (furniture and carpet wise), but who cares. Our suites have always been comfortable and clean.

By the way, if you want a taste of what it is like to be in Israel, I'd suggest a dinner at the Bissaleh Cafe just a few blocks to the north on Collins. It has a huge menu and a more than interesting melieu (there is a word I never use). You'll want to check the hours as they are a little different than most restaurants.

We don’t usually write a review unless we have something nice to say, but in this case…

Yes, there is the nice beach-front location, but our stay at the Ocean Point the last week of this past January was marred by the consistently poor service, and often in-your-face rude behavior of the staff, from the front desk (Kathleen, do you what the word
“hospitality” means in the context of the phrase “hospitality industry”?) to the towel/beach hut. As an example, we had one incident on a warm sunny afternoon in which the team of 3 people “working” at the towel/beach hut absolutely refused to give us towels at 4:30pm, even though they close at 5:00pm (which in any case is too early). We thought they were just kidding, but their response to our politely asking a second time was for them to tell us they were “busy doing paperwork” and could not give out any more towels, even though they admitted to having clean towels in the hut. Inexplicably, they suggested that the people in the spa (back in the hotel) might give us a towel (they did). Absolutely incredible! But, incredible or not, with the exception of a few employees, this was the norm for the Ocean Point. We are really surprised that some have given this hotel a positive review. For $200+ per night, we expected better.

A few general comments: an umbrella and a pair of chairs will run you about $25 or $30 for the day; your room has about a 50% chance of being serviced, and the maid will forget to restock 50% of the items needing to be restocked (e.g., tea bags, another coffee filter, more soap, clean towels, etc.); if one of the staff doesn’t know the answer to a question, they will say “I don’t know” (period), and not “I don’t know, but let me see if I can find someone who does”; there is ongoing construction nearby; the rooms are dated, as is the hotel in general, though there are signs of some effort to update the common areas; the free apples were good.

My wife and I cancelled reservations at another hotel in the Miami area because of the Trip Advisor reviews and booked into the Ocean Point Resort. What a great choice! The ocean front room that we reserved was actually 2 bedrooms and 2.5 baths! The room is just beautiful and the view is perfect (I'm writing this as I'm sitting in the living room watching the sun rise over the ocean). You won't go wrong staying here.

I loved everything about this hotel.

Its beach front, close to restaurants, nice food, the room was clean and the view from the balcony was amazing.

Very good for families with kids since the beach is quiet and calm.

The hotel is a litle far from the South Beach night life so if you want to do something at night you'd better rent a car or walk to a few stores across the street from the hotel.

Expect to pay extra for your beach service and for the fitness center facility.