We don’t usually write a review unless we have something nice to say, but in this case…
Yes, there is the nice beach-front location, but our stay at the Ocean Point the last week of this past January was marred by the consistently poor service, and often in-your-face rude behavior of the staff, from the front desk (Kathleen, do you what the word
“hospitality” means in the context of the phrase “hospitality industry”?) to the towel/beach hut. As an example, we had one incident on a warm sunny afternoon in which the team of 3 people “working” at the towel/beach hut absolutely refused to give us towels at 4:30pm, even though they close at 5:00pm (which in any case is too early). We thought they were just kidding, but their response to our politely asking a second time was for them to tell us they were “busy doing paperwork” and could not give out any more towels, even though they admitted to having clean towels in the hut. Inexplicably, they suggested that the people in the spa (back in the hotel) might give us a towel (they did). Absolutely incredible! But, incredible or not, with the exception of a few employees, this was the norm for the Ocean Point. We are really surprised that some have given this hotel a positive review. For $200+ per night, we expected better.
A few general comments: an umbrella and a pair of chairs will run you about $25 or $30 for the day; your room has about a 50% chance of being serviced, and the maid will forget to restock 50% of the items needing to be restocked (e.g., tea bags, another coffee filter, more soap, clean towels, etc.); if one of the staff doesn’t know the answer to a question, they will say “I don’t know” (period), and not “I don’t know, but let me see if I can find someone who does”; there is ongoing construction nearby; the rooms are dated, as is the hotel in general, though there are signs of some effort to update the common areas; the free apples were good.
