While this hotel looks and sounds great, I'm having a TERRIBLE experience with the DoubleTree Ocean Point Resort & Spa. I booked 2 room reservations to stay at this hotel on their company website a year in advance of my planned stay. The rooms were confirmed and guaranteed. Then 7 months after I booked my rooms, the hotel GM sent me a letter demanding "a full, non-refundable prepayment for my rooms" or else she is going to cancel my reservations! This was not part of the original terms of my reservations. Of course I'm not going to pre-pay for these rooms and not get any money back if I have to cancel! Everyone knows that a hotel cannot change the rate or terms of your confirmation after the fact--it's a contract! While prepayment as a requirement is not that uncommon, it needs to be spelled out ahead of booking, not 7 months after! The hotel has to disclose the parameters of your reservations upfront, before you make the reservations. The GM at the DoubleTree Ocean Point is trying to do demand prepayment 7 months after the fact! This is very unethical and a very shady business practice. This "prepayment" demand letter was after receiving another letter from the GM that initially said that "due to unforeseen circumstances," she was not going to honor my reservations at her hotel all! I'd be very leery about staying at this hotel and I'd think twice about booking any type of business of personal stay here. I've tried several times to get answers from the hotel and get this resolved, but to no avail. Because my stay is planned over Super Bowl weekend, I'm virtually screwed at finding any new accommodations at all anywhere in the area. I don’t know what they’re trying to pull, but they're forcing me to become embroiled in a big, potentially legal, battle over this. Beware!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.