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“Great location, don't mind the service..” 3 of 5 stars
Review of Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach

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Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach
3.5 of 5 Resort   |   17375 Collins Avenue, Sunny Isles, Miami Beach, FL 33160   |  
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Ranked #64 of 203 Hotels in Miami Beach
Ewing, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great location, don't mind the service..”
3 of 5 stars Reviewed December 21, 2013 via mobile

We stay in Hilton family hotels religiously. There's both good and bad in this facility. You cannot beat the location. It's right on a great beach, terrific pool, nice spa. The physical plant is a little tired and in need of an upgrade, but our one bedroom suite was huge and clean. The bad? The service was flat out inconsiderate. At 9:30 pm they were water sealing the entrance driveway. There were still tons of guests arriving, and the staff did little to guide guests safely around the treated area. We asked three times for additional towels. Never arrived. We asked for additional liquid soap. Never arrived. Rooms weren't cleaned one day until 4:30 pm. Just getting the little things right would help create a better experience.

  • Stayed December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach, responded to this review, January 3, 2014
Dear Guest,

Thank you for taking the time to write a review of our property, It is through such feedback that we are able to monitor and improve our product and services.

Sincerely,
The management team at Ocean Point Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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958 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Fort Lauderdale, Florida, USA
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 9, 2013

We booked a couples massage(excellent deal-Gilt City). We like Doubletree hotels but this one was a little older so at first we were a bit leary. BUT, the spa mgr.Anna, was such a gem that nothing but bliss was experienced today! She was so sweet and accommodating to us.We chose a oceanside cabana and it was so lovely.Our attendants,two very professional massage therapists,Elena and Zenayda gave us two of the best one hour massages we have ever had. WE go monthly so they were very impressive.The room was scented,the ocean breeze and waves crashed,the ladies spoke very soothingly.This was one of our best spa days.The change rooms are well-stocked with Crabtree & Evelyn products. There was no upselling,no rush for us to finish our bottle of Proscecco and Strawberries(served in an bottle chiller with plenty of ice).We will definitely return!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach, responded to this review, January 3, 2014
Dear Guest,

Thank you for taking the time to write a review of your experience at our spa. It is through such feedback that we are able to monitor and improve our product and services.

Sincerely,
The management team at Ocean Point Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 6, 2013

After much talking, we finally chose this hotel. Conveniently accessible to major roads, it was one step from the beach and not too far from downtown Miami. The friendliest ever manager greeted us upon our arrival and a magnificent (and neat) suite was awaiting us (no upgrade necessary for most discerning guests. The housekeeping, pool, as well as the valet and beach staff did all a great job and everybody was nice to us. Only the dining area would probably need to be cheered up a bit (so it could match its staff). Suite’s porch area was big and had splendid views. You will be close to big malls and attractions. And, finally, only a short ride takes you to the airport.

Room Tip: Those facing south have next door building too close. Those facing north enjoy the best view but wil...
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach, responded to this review, December 9, 2013
Dear Guest,

We are very glad to hear you enjoyed our resort. Thank you for taking the time to write a review, your comments are very important to us.

We hope to see you soon.

Sincerely,
The management team at Ocean Point Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2013

This hotel has wonderfully spacious suites with all the amenities a family could ask for.
Position is right on the ocean which is lovely.
I haven't given it a five star rating as the common parts are really ready for a modernization
to put it in a luxury class. However I wouldn't hesitate to stay there again.
Car not necessary, the bus is just outside and travels from Aventura Mall all the way down Miami
Beach to Lincoln Road and beyond. All amenities are within walking distance, like grocery shops and restaurants.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach, responded to this review, December 9, 2013
Dear Guest,

We are glad to hear you enjoyed your stay at our property. Thank you for taking the time to write a review, your comments are very important to us.

We hope to see you soon.

Sincerely,
The management team at Ocean Point Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
5 of 5 stars Reviewed December 2, 2013

This hotel was a great value. The staff was extraordinary. The cleaning lady did an excellent job with detailed touches such as lining up our shoes, cleaning up the bathroom very well, and taking out our trash from guests. The best part was I was contacted prior to our stay and was accommodated perfectly as a diamond HHonors member.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach, responded to this review, December 9, 2013
Dear Guest,

Thank you for taking the time to write a review of our property, your comments are very important to us.

We hope to see you soon.

Sincerely,
The management team at Ocean Point Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 1, 2013

I stay at this Hotel everytime I am in Miami. The staff is always friendly and helpful. The hotel is in a great location on the beach. Great view. I love this place. I am a Silver Hilton Honors member and I usually get free upgraded rooms from standard rooms to suites.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach, responded to this review, December 9, 2013
Dear Guest,

Thank you for taking the time to write a review of our property, your comments are very important to us.

We hope to see you soon.

Sincerely,
The management team at Ocean Point Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Canada
2 reviews
5 of 5 stars Reviewed November 27, 2013

One bedroom suite with kitchen and a great view over looking the ocean. All included you will find a service with regards and gentleness towards you and your family. You'll find also some beach chairs waiting for you to relax and enjoy the day in the sun.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German V, Director of Sales at Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach, responded to this review, November 29, 2013
Dear Guest,

Thank you for taking the time to write a review of our property, your comments are very much valued.

We hope to see you soon.

Sincerely,
The management team at Ocean Point Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach

Address: 17375 Collins Avenue, Sunny Isles, Miami Beach, FL 33160
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Miami Beach
#31 Business Hotel in Miami Beach
#31 Spa Hotel in Miami Beach
#34 Family Hotel in Miami Beach
#50 On the Beach Hotel in Miami Beach
#61 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Doubletree by Hilton Ocean Point Resort & Spa - North Miami Beach 3.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Doubletree Ocean Point Resort And Spa - Miami Beach North
Doubletree Ocean Point Resort & Spa - Miami Beach North Hotel Miami Beach
Doubletree Miami Beach

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