Our family (two adults, two teens) stayed in rooms 508 & 510 recently for four nights. This was our third stay at the Raleigh in the past five years. Driving off at the end of our stay, we all agreed that the hotel was a disappointment this time & we won’t be returning.
Location, location, location! You can’t do much better in South Beach than Collins & 18th Street.
Beautiful pool & pool area, great beach accessible out the back gate (must buzz for re-entry)
Shaded outdoor dining under broad-leaf, twisting gnarly trees
Classic Deco style
Many friendly & helpful staff : for example, when I was shown to my room, it turned out to be the wrong type (Queen rather than King, as I had reserved). The front desk clerk immediately corrected the mistake, putting me into a King room.
Cramped bathroom with no electric outlet
Old bathroom fixtures
Zero privacy in rooms with adjoining interior doors. In 508, even with the interior door closed & locked, I could hear every word spoken on the other side of that door in 506, even the people's tone of voice! Their crying toddler woke me up two nights in a row at 5 am .. even when I was wearing earplugs!
Weekend brunch isn’t buffet-style
Many rude staff lacking basic manners
1) I didn’t hear a “thank you”, either on the phone after making our reservation, or at the front desk when checking out.
2) I was falsely accused of smoking in my room. Shortly before checking out, I got a call in my room from the front desk. A guest had complained of smelling smoke by my room. I was therefore going to be charged an additional $250 cleaning charge. I denied the accusation & asked that a manager come to the room to personally inspect. I waited 20 minutes & had to call twice before a security guard finally showed up & agreed there was no smell or trace of smoke in the room. To his credit, he apologized for the inconvenience. On my way out, I asked the front desk clerk to confirm that there would be no additional charge. She made no apology for the false accusation, nor did I ever hear from a manager. Disgraceful!
- Also Known As:
- Raleigh Hotel Miami Beach
- Raleigh Hotel
- Raleigh Hotel Miami
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