The Raleigh is always my choice to stay in Miami - great pool , good rooms though really I spend so little time in the room but all in all one of my favorite places to stay except that this time there were a few problems... The staff seemed deflated and in a bad mood - not sure if its a mangemnet thing. They were definately short staffed only having one person doing pool service for food and drink, The pool bar was closed, the restaurant service slow. It felt like they were missingbodies. The young lady at poolside did a great job and was cheerful but you could tell she was completely over worked and I was amazed that she kept going during the rush peak times. I felt bad for he having no support. There were ot enoug bar saff in the evening too. My room was also serviced late at 5pm?? It feels like management has cut the staff numbers and are running their current team ragged. Saying all that the service was still very personal and the over worked staff were as always all great and lovely. I would go back but they def neee dto work out some kinks - if my stay next time is the same I may have to consider a new place in Miami which would be very sad indeed
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- Also Known As:
- Raleigh Hotel Miami Beach