Coming from the UK I had looked at the reviews of this hotel with growing concern but have to say that the experience I and my wife had was on the whole pretty good. Yes, there were some general criticisms but these really only applied at the weekends when the hotel was full.
We stayed for 2 weeks at the begining of August. We were originaly going to have a car but prior to leaving discovered the cost of valet parking and so cancelled it. We arrived on a Sunday afternoon and had the desk staff to ourselves. These were very helpful and polite and upgraded us to a sea view room without any problems. Generally all the staff were friendly and polite even though the hotel is going through some major changes. Then room was clean which was one thing that had worried us. Really the only time we had any reason to complain was at the weekends. Hundreds of conventioners descend on the hotel and I think this is when they find it difficult to cope but if you are prepared to be patient - something I think British do well - then it's fine. My complaint was not with the hotel but with rude Latin American guests, there for a Salsa Convention. They thought it quite OK to shout at each other down the corridor at 3.00 am with no consideration for fellow guests.
