I am used to nice resorts / hotels. I was looking forward to staying here instead of Delano or the Ritz in Miami.
When I arrived, I was excited by the action and choices I had re restaurants, pools etc..
Went to beach and ordered lunch, took the server 45 min to bring us some bottled water! Did she forget it was 85 degrees outside?! Our basic salads took an hour ...
That night, we were woken up by rowdy people in the halls, slamming doors from 3- 5am ... Therefore no sleep. That morning went to the Solo cafe for coffee/snacks and it took them 10 min to give me the juice and coffee I ordered and it was not that busy; the line up was out the door and people were cursing under their breaths. They were in slow motion and didn't care.
Sad to say that I will never stay there again.
The property is gorgeous but service stinks.