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“Love boat on steroids” 3 of 5 stars
Review of Fontainebleau Miami Beach

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Fontainebleau Miami Beach
4.5 of 5 Resort   |   4441 Collins Avenue, Miami Beach, FL 33140   |  
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Ranked #25 of 205 Hotels in Miami Beach
alabama
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Love boat on steroids”
3 of 5 stars Reviewed January 21, 2013

Great history , beautiful and well maintained grounds and nice health club but I was overwhelmed. Everyone has their tastes and this place was just not for me. If you want a 1600 room hotel that never sleeps this is your place, Would go out to the pool around 10 am and could not find anywhere to sit down. Night clubs going nonstop. Was in the S Tower and had a really cool room except for three days the commode kept overflowing. I don't know but working commode is kind of important. One night turn down service was sheets turned down and all the pillows were strewn around the room. Waited 4 hours for a time sensitive package to be delivered to room and when I called they kept telling me to stay in the room as it was on the way. Finally went and got it myself. Twice was told a manager would get back to me and they never did and one time it was an actual manager that made that promise. I am sure this is a place for some folks but I will never go back because they are guilty of something I find intolerable and that is creating an expectation of excellence and then failing to deliver,

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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7,171 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,507)
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English first
Montreal, Canada
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
Reviews in 20 cities Reviews in 20 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed January 20, 2013

Fontainebleau is very good but overrated...For the price you pay, spend a few more hundreds and stay at the Setai which offers everything.

I stayed in the Tower...it has a nice view but for the price we paid, we found that the quality and the service was not there. This hotel is huge and you never see any staffs. There is no doorman, 2/5 there would be NO ONE at the front desk. The hotel has NO indications of whatsoever. You can get lost, it is like a maze, you could be turning around in circles for hours and still be at point A. Check-in took me 35minutes which is ridiculous. My boyfriend and I were very mad since when we came, the lady was on the phone and she wouldn't hang up (how polite is that).

Room has no cups, coffee machine & bathrobe. Really? for the price we pay, they can't even offer us that.

I was very disappointed and will never come back here..

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 20, 2013

Saying this is a pricey hotel is the understatement of the year. It's a five star property on South Beach so brace yourself. Having gotten that out of the way here is the review:

If you are looking for a " happening" pool scene this is the place. There are over 10 pools scattered all over the property. The trick for getting a chair ( yes there can be a wait) is to come down early leave some clothing behind and then come down every hr. if you are gone for more than a hr you will lose your spot.
Pool service is terrific.
There were some pools we didn't get to see , so explore.
The beach is gorgeous. Beach chairs are included BUT the umbrellas are not. 25.00 for umbrella.
There is a night club in hotel Liv and its considered to be one of best night clubs in the country. If you are interested in going you should book online in advance. It was sold out for men and women had to pay 60.00. Needless to say we did not go given my husband's inability to get in.
The lobby also has a huge bar and on a Sat night it was packed.

The resort is about a 10 min cab ride from South beach. ($10.00). Cabs are at the hotel. Not a hassle but disappointing if you expected to be in the middle of it all.

If you are willing to drop some serious coin you will have a blast.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Palm Beach, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 20, 2013

I'd like to provide some feedback about my recent stay at the Fontainebleau . My trip started well, as I was pleasantly and efficiently received by the valet in the busy driveway of the main entrance. The valet was helpful and welcoming. I then proceeded to the conveneint temporary registration desk set up by the drive. I was warmly greeted by Athina, who proceeded to check me in. Unbeknownst to me, my credit card was past its' expiration date, causing me to embarrassingly fumble for my other card, before recalling that I had left it in the car. As I worked through the situation, Athina was incredibly gracious and friendly, and then quickly engaged the valet and bellman to assist while my car was retrieved and my credit card obtained.

After checking in, I encountered the only negative point of my experience, the campus is extremely large, with 4 hotel buildings. It was difficult to find the Versailles tower where I was staying, and signage was poor or non-existent. However, when I took the elevator up to the 14th floor of the incorrect tower, the housekeeping staff was very helpful and gave me clear directions to the proper building.

I was at the hotel to speak at an event being held by my employer. We had reserved a conference room, serving dinner and staffing open bars in the reception area as well as the dining room. Every staff member involved in the process was exceptionally competent, courteous and professional. From setting up A/V, to the wait staff and bartenders, they were exceptional. In addition, the meal which was served simultaneously for 200 people was delicious (a rare feat)! We hold many of these events, and this was the best overall experience we have ever had while hosting an event.

The huge property is immaculately clean and well maintained, and there is something for everyone. I'm sure we didn't even take advantage of most of the amenities. Every staff member, including; the hostess at the poolside grill, wait staff throughout, the bartender at the Lobby bar, the front desk staff, the valets and bellmen, were incredibly warm, competent, and helpful. It was really impressive to see such a large property managed so exceptionally well.

Of course you get the great energy and hip vibe you expect in SOBE, but without the hassles of noisy rooms or indifferent service. I would highly recommend the Fontainebleau for both leisure and business.

Tip: Ask ahead of time which tower your room is in, and which driveway would be most convenient for your arrival.

Room Tip: Views vary significantly, and a room with ocean view is worth it.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pembroke Pines, FL
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 18, 2013

I had the best massage by Roman! I loved my 80 minute Masters massage! Roman is great and he made me feel so relaxed. It was literally the best massage I have ever had. Also Abigail was great at the front desk, very professional and helpful. Gabi at the Locker was also very sweet. This was a great experience and I will be definitely coming back soon!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasília, Distrito Federal, Brazil
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 18, 2013 via mobile

This is my third time in this hotel. I stayed there last july, alone, and this time I came back with my kids. If you want a room with more space, choose a Deluxe room with beach view and balcony. The Gotham restaurant is delicious, but, with kids, share a dish. The portions are huge. I would like to mention Meir, a guy from THE Valet that helped us arranging our luggage at our car.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 17, 2013

My husband & I had time for a quick getaway & picked this hotel because of all the hoopla surrounding it, and since we didn't bring our kids, it seemed perfect for an adult weekend. The room was nice enough (junior suite), but I wasn't overly impressed, and there is no privacy on the balconies. Each floor has 1 long connected outdoor space separated by a divider on either side; so you can be having breakfast & the people next to you are right there looking at you. The view was amazing though. Also, the room service attendants did not pick up our breakfast remnants until the evening (we even called when we were done...and they had come to clean the room during the day). I like the amenities (Mac, wifi and dock for iPhone).
The pool was great, and servers attentive. Seemed to be a hot spot on Saturdays (almost a Spring Break feel to it). Be warned...when the music is playing during the day, it is LOUD.
We did not go to the club, but the lobby bar was quite a scene in itself...lots of people watching, good drinks & a DJ.
The spa was excellent & the shops were all high end. Restaurants were pretty great too. All in all, I would recommend it, especially if you get a deal like we did ($100 spa credit, $100 dining credit, $ off if you pay for stay up front.) Be sure to check the website for monthly specials. Oh, and be on the lookout for celebrities...apparently this is a popular hangout for them.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Fontainebleau Miami Beach

Address: 4441 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Miami Beach
#8 Business Hotel in Miami Beach
#11 Spa Hotel in Miami Beach
#16 Family Hotel in Miami Beach
#16 Luxury Hotel in Miami Beach
#19 On the Beach Hotel in Miami Beach
#20 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fontainebleau Miami Beach 4.5*
Number of rooms: 1504
Official Description (provided by the hotel):
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus – a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. We invite you to enter a world where you are free to play, shop, dine, spa, meet or simply relax – however you define your perfect day. Express yourself in an environment that surrounds you with every kind of pleasure and invites every sort of adventure. Following a $1 billion renovation, the 22-acre oceanfront hotel features signature restaurants by award-winning chefs; two chic nightlife venues; a two-story, 40,000-square-foot spa, expansive poolscape, a pristine Atlantic Ocean beach and state-of-the-art conference and event facilities. A landmark since its debut in 1954, Fontainebleau has been restored and transformed by a team of renowned architects and designers to create the most dynamic destination resort on the eastern seaboard. ... more   less 
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Also Known As:
Fontainebleau Miami Beach Hotel Miami Beach
Fontainebleau Hotel Miami Beach
Fontainebleau Resort Miami Beach

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