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“Great conference hotel” 4 of 5 stars
Review of Fontainebleau Miami Beach

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Fontainebleau Miami Beach
4.5 of 5 Resort   |   4441 Collins Avenue, Miami Beach, FL 33140   |  
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DAYS OF SUMMER
Ranked #28 of 206 Hotels in Miami Beach
Certificate of Excellence
Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
62 helpful votes 62 helpful votes
“Great conference hotel”
4 of 5 stars Reviewed December 27, 2012

First of all, a lot of the previous reviews for this hotel are really odd and sound like they're written directly by hotel staff, especially with all the specific employee name dropping. I would definitely take them with a grain of salt. Unfortunately, because of reviews like this, tripadvisor is losing it's credibility with me.
We stayed for four nights last month. My husband was attending a conference on site. If you're like me, the word "conference hotel" invokes a feeling of dread. I hate staying at huge hotels with zero personality that cater only to the business traveler and act as remote islands of poor service, where the conference goer never leaves the property and is resigned to eating mediocre food at generic restaurants. I was pleasantly surprised with the Fontainebleau.
We arrived late and were exhausted and ready to get to our room. The lobby bar was quite a hopping place, even midweek. We booked a deluxe balcony room- the highest level available for the conference rates- and were upgraded to a Tresor suite. This upgrade probably colors our perspective because it definitely made our stay markedly more pleasant. We likely would have had a totally different experience staying in one of the standard rooms. I think this tower also has individual residences because our room had features that would be odd for most hotel rooms in Miami, like a coat closet, oven, etc. It was like staying in a condo at a resort hotel. There was a main living area with a pull out couch, dining, living area, a small kitchen with hightop seating, and a guest bath with a shower. And then a hallway to a bedroom with a walk in closet, balcony, and full bathroom. Because the whole tower was set up with suite-style private entries, our room was super quiet. We heard absolutely noone except the infrequent sliding of the balcony door of the room above us. It was one of the quietest rooms we have ever had. Overall, we were pleased with room, but the balcony furniture was in massive need of an upgrade and the master bathroom needed some work done, specifically on the ceiling and shower tile. The lighting was also not good at all- particularly in the bathrooms, and there was no furniture on the balcony outside of our bedroom. The balconies and bathrooms (particularly the shower fixtures) could definitely use some updates, but the furniture and carpeting looked basically brand new. I also was not a huge fan of the bed; it was a little too soft, but that could be a personal preference. Our room had only a sliver of a view of the ocean, which was my main disappointment. It was like a 3.5-4* condo located at a full service resort. The main reason we were so pleased with the upgrade is because we were traveling with our son. Having a suite with a separate living area makes things much more pleasant for everyone when traveling with children. If it had been just my husband and myself, I would have preferred a smaller room with a great view.
The Tresor tower is not directly on the beach, but it is probably a one minute walk to the boardwalk- if that- so no big deal at all. The Sorrento building next door is directly on the beach. The Tresor has it's own (heated) pool and hot tub area, which was never crowded, and lacked the loud music found around the main pool area. This pool is not as well kept as the other pools on property, almost an afterthought, but was convenient.
Our interactions with the staff here were really great, except the valet service that usually seemed a bit overwhelmed and disorganized. We had our son with us, and he was doted on by most of the staff.
The deco style architecture of the main building is wonderful, and the lobby and common areas are gorgeous. The pools were pretty quiet and chill until Friday afternoon, when all of a sudden hoards of tacky people surrounded the main pool and they turned some annoying (like "Call me Maybe" and LMFAO on repeat) music on. Our son really enjoyed the 'kids' pool area with the little water slide. We went down to the beach a few times, but it is really crowded so usually we just went for a little walk, let our son play in the sand area for a bit and moved on. The boardwalk is fantastic and if you like to run or walk in the mornings, you will love it.
Your trip to Fontainebleau won't come cheap, as there are lots of add-ons here. There is an automatic $20 'resort fee', not optional. I hate when resorts do that; just bury the $20 in the room rate! In this case, it was worthwhile because it granted access to pools, gym and wifi, but we couldn't have turned it down if we had wanted. Valet is $36 a night. To use an umbrella at the beach, it is extra. The food and drink prices were about what I expected. $15-20 for a cocktail, entrees over lunch are $15-30, even in the little snack shop by the pool. Breakfast in the coffee shop area will easily run $15 a person for a sandwich and coffee.
Overall, I would give the Fontainebleau a 4-4.5. As a destination resort, I am not sure I can recommend it. It is quite a ways from South Beach, especially in weekend traffic, but you can easily stay on site if you wish, just know it will cost you.
A tip: if you find yourself in the Tresor tower, there is a valet service right down on Collins, between the Sorrento and Tresor buildings, where you can walk on down to pick up your car. It will save you from dealing with the circus of having to use the main valet area, and they will have your car in 5 minutes, even on a Saturday night. We found it completely by accident, but I definitely recommend it.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 27, 2012

The wife and I stayed here over the weekend for our 1st wedding anniversary.

The hotel is simply amazing.The front desk staff were friendly and professional. They let us check in early.

Our room was great. Great sized balcony over seeing the smaller pool and a great view of the sea and beach. We had paid for a guaranteed higher floor room and got the 4th floor in the Sorrento Tower, not exactly a high floor but since the view was amazing we did not bother to have it changed.

The bathroom with the jacuzzi and the kitchen were great. We found a silverfish in the cutlery drawer but that was a minor blip in an otherwise amazing room. Mac with the internet connection is a huge plus. But it is part of the hotel fee that you pay in addition to the room charges.

The restaurants in the this hotel are amazing too. We ate Hakkasan, Scarpetta, Vida and Solo. Pricey but worth the money. The one disappointment with regards to food was the breakfast with had ordered to or room. Certainly wasn't up to the mark of the hotel or the price we paid for it.

The Spa and its staff are great too.

All in all a really good hotel. Pricey but you get what you pay for.

Room Tip: Ocean view or ocean view with a balcony!
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sterling Heights, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2012

This was our first time staying at Fontainebleau. Everything about our stay was perfect, from the room, to the food, to the pool, etc. One of the best parts of the hotel was the staff. Everyone was extremely friendly and professional. Someone that really stood out was a man named Jefferson that we met at the main pool area. He made us feel so comfortable and made sure that we had everything that we needed our entire stay. We felt a great connection with him because he spoke with us at a friendship level and was also professional at the same time. We were so delighted to meet him because he told us about the many things to do around the resort. Overall, this was a great experience for the both of us, and we would definitely come back again!

Room Tip: We had a jr suite in the Sorrento Tower. Our room was great. It was very comfortable and had everyth...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hialeah, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2012

We stayed at the Fontainebleau Hotel in Miami Beach the week end of Dec, 15-16 /2016 for the Dionne Warwich Benefit concert for Hurricane Sandy. We had a wonderful stay. The hotel is beautiful, but the service of all its staff made the difference. We defenetely recommended.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, December 27, 2012
We are pleased to hear you had a most memorable experience with us at Fontainebleau! Thank you for acknowledging our gorgeous resort and outstanding customer service. It was truly an honor to have you attend our featured BleauLive event presenting Dionne Warwick. We hope you will return again in the near future for another impressive stay!
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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2012

First, we apologize for the delay in sending this email.

My friend and I visited South Beach Miami during Dec. 13-17th, 2012, and stayed at the Fontaine Bleau Hotel. This was our 3rd visit to South Beach Miami and Fontaine Bleau and we just love it there. The Hotel itself is beautiful and breathtaking in every way, especially after the recent renovations, but the staff is what makes our trip always so worthwhile and memorable. Always very friendly and hospitable in every way.

We visited the Vida Restaurant in Fontaine Bleau every day for breakfast and lunch and we were always warmly greeted by Alberto, Jame and Olin. These 3 Servers were always professional and courteous, and the service extended by them was outstanding and impeccable. We commend these individuals for their track record of continually being consistent and providing excellent service. We also became aware that Alberto had trained Jame, who is now training Olin. The success of any individual depends on the Trainer, so this itself is a great success story.

We are firm believers of the highest work ethics and Alberto, Jame and Olin have proven this over and over again. We brought this to the Vida Restaurant Manager’s attention, Caesar Torres, who was very appreciative. Everyone takes the time to complain, but no one takes the time to recognize outstanding service, which is a real shame.

The Hotel Managers Dave and Elias were also very receptive of a problem we had experienced during our stay. But the matter was dealt with in a very speedy way and both were very empathic. We were very pleased with the outcome.

The whole experience at Fontaine Bleau was just impeccable in every way. All these individuals should be highly commended for their hard efforts. Keep up the good work! See you ALL very soon! We are actually planning a trip back in May 2013.

Happy Holidays and wishing you a very prosperous New Year!




_________________________
Regards,
Bruce Singer and Kareema Alladina

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Plano, Texas
1 review
5 of 5 stars Reviewed December 24, 2012

The Fontainbleau is my favorite hotel. Nice, quiet rooms. Great gym and spa. Pool area is awesome. Great customer service wherever you go in the hotel. The best part of the hotel is the overall atmosphere created by the lobby. It is unlike any other hotel I have seen. I have stayed here three times, and I am still amazed when I walk into the lobby after arriving at the hotel. At night, the lobby is like a really trendy night club. Very high class crowd and fun place to hang out with a lot of energy. And make sure you go to Hakkasan- one of the best restaurants I have ever been to.

More expensive than most hotels I stay at but well worth it. Great place to experience the great city of Miami!!!!!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, December 26, 2012
Thank you for sharing this incredible feedback from your recent stay at Fontainebleau! We are so pleased to hear you had received only the best customer service from our team. Your experiences at the gym, pools, Lapis Spa & Hakkasan sound most memorable and we greatly appreciate all of your kind words. Please come visit us again sometime soon!
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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 24, 2012

My boyfriend took me here for my 30th birthday and we had an amazing time from the moment we arrived. We were upgraded to a 1 bed suite in the Versailles tower (17th floor or PH :-)). The front desk staff were friendly and professional and our luggage was quickly delivered to our room.

Our room was just perfect - large hall way, living area and separate bedroom. 2 large wardrobes and a balcony overlooking the sea on one side and river on the other.

Mac PC in the room and wifi. Huge comfy bed, seating area and all the usual amenities (toiletries etc) as well as a proper hair dryer. Usual room service and bed changing daily if requested.

The hotel foyer was amazing with Blue bar in the middle. The pool was just beautiful with comfortable loungers and plenty of towels. The pool staff couldn't do enough to make sure you were comfortable and had what you needed (including amazing passionfruit mojito cocktails). Cold water by the pool flavoured with fruit was available and free which again was soo good.

Couldn't fault this hotel... Expensive and as you would expect service is added to everything as well as a delivery charge if you have food in your room... $4.50 for our breakfast to be delivered on the morning of my birthday although it came on a trolley that turned into a proper table which was just so special and the food was really good. Thank you for an amazing holiday

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBHotelManager, Manager at Fontainebleau Miami Beach, responded to this review, December 26, 2012
It was such a pleasure to accommodate you at Fontainebleau on your 30th birthday celebration! We are proud to have accomplished a very special stay for you from beginning to end. Thank you kindly for your wonderful feedback and the recognition offered to our Front Office, Bell Services & Recreation teams. It is great to learn that your room and it's unique amenities were most impressive, and that you enjoyed the resort's beautiful property. We are looking forward to welcoming you back for another memorable time!
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Additional Information about Fontainebleau Miami Beach

Address: 4441 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Miami Beach
#9 Business Hotel in Miami Beach
#16 Luxury Hotel in Miami Beach
#19 Family Hotel in Miami Beach
#19 On the Beach Hotel in Miami Beach
#21 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fontainebleau Miami Beach 4.5*
Number of rooms: 1504
Official Description (provided by the hotel):
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus – a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. We invite you to enter a world where you are free to play, shop, dine, spa, meet or simply relax – however you define your perfect day. Express yourself in an environment that surrounds you with every kind of pleasure and invites every sort of adventure. Following a $1 billion renovation, the 22-acre oceanfront hotel features signature restaurants by award-winning chefs; two chic nightlife venues; a two-story, 40,000-square-foot spa, expansive poolscape, a pristine Atlantic Ocean beach and state-of-the-art conference and event facilities. A landmark since its debut in 1954, Fontainebleau has been restored and transformed by a team of renowned architects and designers to create the most dynamic destination resort on the eastern seaboard. ... more   less 
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Also Known As:
Fontainebleau Miami Beach Hotel Miami Beach
Fontainebleau Hotel Miami Beach
Fontainebleau Resort Miami Beach

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