I read the reviews prior to booking the Fontainebleau to be forewarned to what one might expect. 15 minute line @ the coffee shop every morning, 18% service charge on anything, These are all acceptable inconveniences due to the size and class of the resort. What is not acceptable is the $26 charge with the extreme incompetency of the valet staff. Left my car with the valet ensuring with the valet manager that I can charge the valet fee to my friends room. Valet instructed that I have the ticket/receipt signed by the hotel guest when I have my car retrieved. I had my friend sign and 5 hours later I called the valet from the room to have them bring the car up, being proactive as some of the tripadvisor reviews stated that the valet may take up to 30 minutes when busy. 20 minutes later we arrive at valet and there is no car. I enquire with the woman behind the counter and she tells me that they need the signed ticket before they can call up the car. I asked why she didn't tell me when I called for the car or why didn't she call the room so we didn't have to wait @ valet. The woman said she did call the room a few minutes after I requested the car. We were in the room for 15 minutes after the initial request, she never called. It is now 30 minutes after our initial request. The woman then says "your car is coming up", now 15 minutes later still no car. She continues to say "2-3 minutes more", it is now 45 minutes from the time of our initial request. Missing our restaurant reservations, I'm livid and ask to speak with the valet manager. I'm told the manager is in a meeting, @ 5pm on Saturday? @ 50 minutes after the initial request the car arrives, I'm exhausted and in no mood for a leisurely dinner w/friends. Fontainbleau when everyone complains about the same thing VALET, VALET, VALET you need to realize there is a serious problem......................................
- Official Description (provided by the hotel):
- A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus – a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. We invite you to enter a world where you are free to play, shop, dine, spa, meet or simply relax – however you define your perfect day. Express yourself in an environment that surrounds you with every kind of pleasure and invites every sort of adventure. Following a $1 billion renovation, the 22-acre oceanfront hotel features signature restaurants by award-winning chefs; two chic nightlife venues; a two-story, 40,000-square-foot spa, expansive poolscape, a pristine Atlantic Ocean beach and state-of-the-art conference and event facilities. A landmark since its debut in 1954, Fontainebleau has been restored and transformed by a team of renowned architects and designers to create the most dynamic destination resort on the eastern seaboard. ... more less
- Reservation Options:
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- Also Known As:
- Fontainebleau Miami Beach Hotel Miami Beach
- Fontainebleau Hotel Miami Beach
- Fontainebleau Resort Miami Beach