Stayed for 4 days at the hotel in November.
It's a beautiful hotel, a great location, the grounds were impeccable, and the service was great (see below).
When we first checked in - by a very nice lady, Catherine A - we had a room on the 7th floor. Well, the people in there were playing gangster rap so loud, it sounded like it was coming from our room. So I went down to the front desk & they immediately changed us to the 5th floor - no problem at all. Security happened to be in the elevator with me as I was going back up. He said he was going to see about the noise on the 7th floor, so they obviously react very quickly to complaints. Great to see!
We stayed in the Chateau tower. Room was nice. Not 'amazing', but nice and clean. Virtually no space for clothing and our luggage had to be stacked at the entrance, but not a big deal. Could definitely hear people in other rooms (especially above us). Had a decent view of the canal, which was nice.
Food was mixed. We had a lunch at the La Cote, out by the pools. The $20 "grilled cheese" (I forget the original name of it) was simply amazing. 3 of us had something to eat and it was all excellent. We were also part of a conference, and the food served by the conference catering was average, at best. Service across the board was good - but food itself was mixed.
I mentioned the $20 'grilled cheese'. Prices are definitely on the high side here, so be prepared. 3 lunches with some 'happy hour' drinks and wine for 4 of us was $320.
Beach area was amazing. Beautiful sand and the sounds of waves... Kenny W and the guys will really take care of you there. I think the beach is better than the pool area, but to each their own.
One last thing - if you're into night clubs, apparently the top one (or one of the top ones) is off the lobby of the hotel. For 2 of the nights we were there, the entire lobby area was just packed with people lined up to get in.
Overall, very nice hotel, good service and great location.