i will stay at another hotel if i go back to miami. the shore club needs to be renovated.
i typically believe in "you get what you pay for" but this was not the case. yes, i got a relatively good deal on a travel website, but the main pool was closed during my entire stay and i view the pool as an important part of a vacation. the hotel also seems like it's trying to nickel and dime the guests wherever possible. see ratings below for other aspects that took down the value of this hotel.
cleanliness and rooms:
originally i was given a king room (with a queen bed and overall size as big as my office cube) facing the side of an adjacent building, so when i looked straight ahead it was a blank piece of scummy wall, and when i looked down from the window it was right at a dumpster. why bother assigning, or even making rooms like this? the hotel must get a complaint every time a room like this is given. there were also piles of useless bath/underwear products for sale placed throughout the already suffocating space.
i requested to switch rooms and thankfully the hotel manager moved us to a deluxe king. it was infinitely better, but still there were bugs in the room; the shower pipes did not work if dialed past midpoint and sounded like they were going to burst. i did not report the shower problem to the staff as the shower was working, just not in good condition. furniture and bath amenities had clear signs of wear and tear with chipped corners and dented parts everywhere, not what you'd expect to see at a 4-star hotel.
great location because it's right on the beach and close to restaurants. though i wasn't bothered by the noise/music that played through 3am even on a stormy night, i can confirm that the volume may certainly be an issue for many guests
we'll end on a good note here. the staff is very friendly and helpful.