We stayed in Miami as part of a round-the-world trip. We were really looking forward to 4 nights in such a supposedly "cool" and "hip" hotel. From the first moment at the check-in however, the service and attitude from the staff was appalling. I have never come across such arrogant people. The room was also horrible and felt like a hospital room. The corridors also carry noise only too well which meant you could hear everything going on down the corridor, including late night revellers at 6am. Upside was a really nice bar and pool but they didn't even come close to making up for the service we received.